FRONT OF HOUSE PORTER (concierge) - ABERDEEN
JOIN THE TEAM
The Marcliffe Hotel and Spa is looking for a friendly, professional, and well-presented Front of House Porter to join the team.
As the first and last point of contact when guests arrive and leave the hotel, the Front of House Porter will provide a warm and friendly welcome to all guests and ensure they have a unique and memorable five-star luxury experience throughout their visit.
ABOUT THE MARCLIFFE
The Marcliffe Hotel and Spa is a luxury and independent Scottish Country hotel situated in the heart of the west end of Aberdeen. Surrounded by idyllic woodlands, the hotel offers 40 charming bedrooms, popular restaurant and bar and a relaxing spa. With it's warm ambience, friendly and five-star service, guests can expect to feel at home at the Marcliffe.
WORKING AT THE MARCLIFFE
At The Marcliffe Hotel and Spa we pride ourselves on delivering a quality and genteel service to all guests and customers where the details matter and make a difference. Therefore, as an employer our priority is our people. We recognise that to deliver our best, we are committed to investing in our staff through ongoing training, staff benefits and ensuring a company culture that values loyalty, respect and teamwork. Our staff can enjoy employee benefits including food at work, staff discounts, team days, referral programme, employee of the month, training opportunities and staff development opportunities.
ABOUT THE ROLE

• Provide warm welcome and anticipation of guest needs throughout their stay through to departure and cater to those who require extra assistance and attention.
• Ensure regular and VIP guests are receiving appropriate service and ensure their requests are carried out.
• Cater to guests who require extra assistance and attention.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Work in collaboration with all other departments to ensure accurate reservation and function details are known (rooms, restaurant, bar & functions) for efficient guest services and set up.
• Support all operational teams in the accurate and timely set-up of meeting rooms and function areas.
• Provide accurate wait times and escort guests in a friendly and professional manner to the dining and bar areas.
• Deliver room service to guests.
• Assist with luggage and other equipment (golf clubs etc.)

THE PERSON

• Customer service focused with ability to relate well to all hotel guests and employees.
• Driven, charismatic, passionate, and proactive with a hands-on approach.
• Personable, highly empathetic, self-motivated, and able to work independently.
• Ability to multi-task and learn quickly.
• Good command of the English language is essential, both written and verbal.
• Excellent communication skills and the ability to work well with others in a team.
• Professional in demeanour and presentation.
• Strong organisation time management skills, attention to detail.
• Adaptable, innovative and flexible to business demands.
• Operate effectively in a fast-paced environment and make informed and considered decisions.
• Delegate and/or escalate to ensure effective customer service.

SALARY & BENEFITS

• £22,000.00 to £24,000.00 per annum (£10.50 - £11.50 per hour)
• Pension
• Training & Development Opportunities
• Employee Discount
• Food while on shift
• On-site Parking
• Referral Programme
• Employee of the Month
• Tips (Through Tronc)

Job Types:
Full-time Permanent, Part Time Permanent
Schedule:

• Monday to Friday /Weekend availability
• Early Shift - 7am to 3pm
• Late Shifts - 2pm -10pm
• Mid Shift - Varies in line with operational needs

All candidates must have the right to unrestricted employment in the UK and hold a valid National Insurance Number and UK bank account. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
Job Types: Part-time, Permanent, Zero hours contract
Pay: £10.50-£11.50 per hour
Expected hours: 20 – 40 per week
Additional pay:

• Tips

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Aberdeen: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 31/08/2024