Location: Remote (Ukraine)
Your expertise:

• Minimum of 4 years of experience in technical writing, with at least 1 year in a leadership role
• Extensive experience in creating a variety of technical documents, including API references (Open API, JSDoc), technical specifications, user manuals, system / process documentation, and release notes
• C1 / C2 level of English
• Proficiency with Markdown, Git, Atlassian stack tools (Jira, Confluence, Bitbucket), and familiarity with docs-as-code approach
• Proven ability to communicate complex technical concepts clearly to a wide range of stakeholders, from developers to senior executives
• Deep understanding of business operations, process modeling, and software development life cycles
• Experience working in agile environments, collaborating with teams to meet fast-paced documentation deadlines

Will definitely be a plus:

• Experience with Ascii Doc or other similar documentation markup languages
• Familiarity with leading documentation style guides (e.g., Google Developer Documentation, Microsoft Style Guide, Apple Style Guide)
• Experience in collaborating with globally distributed teams in diverse cultural environments

What’s in it for you?

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• “You build it, you own it” mentality in most contexts
• Support of personal and professional development
  • coverage of costs of external trainings, conferences, professional literature
  • support of experienced colleagues
  • in-house events and trainings
  • regular knowledge sharing in teams
  • English classes and speaking clubs
• Life-balance support
  • truly flexible schedule, no time-tracking at all
  • 25 working days of vacation
  • 5 days of paid sick leave per month (if necessary) without providing a medical certificate
  • generous maternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

• Analyze and propose solutions to complex user and system requirements
• Lead by example in creating and reviewing technical documentation, such as API references, specifications, user guides, and release notes. Ensure clarity, accuracy, and accessibility for both technical and non-technical audiences
• Ensure the creation of high-quality, accurate documentation while maintaining best practices that align with organizational standards. Suggest and introduce metrics to assess the quality and efficiency of documentation
• Lead and mentor a team of technical writers, providing direction and priorities. Assess the skills and suggest professional development plans for the technical writers in the team
• Work closely with stakeholders at all levels, including senior leadership, to analyze business needs and ensure documentation aligns with both business and technical goals
• Actively gather feedback from stakeholders, customers, and product teams to identify areas for improvement and drive efficiency. Stay updated on industry trends and best practices, integrating relevant insights into the team’s processes to optimize the overall documentation experience
• Provide guidance and training to internal teams and stakeholders on documentation tools, techniques, and best practices. Foster a collaborative environment where documentation processes and tools are well-understood and followed

About the company and project:

Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 13 million customers and 17 million domains under management — and we’re just getting started.
Our culture is built on the values that we live every day: the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.
In this leadership role, you will be responsible for establishing best practices for documentation creation, managing a team of technical writers, guiding their activities, setting the direction for the team development. You will ensure the alignment of technical documentation with the business needs, collaborating with cross-functional teams, and playing a key role in driving process improvements within the documentation lifecycle.
Your expertise will be vital in ensuring a comprehensive understanding across systems, processes, and stakeholders. You will collaborate with high-level stakeholders in Technology to ensure the documentation aligns with technical best practices and clearly communicates intricate concepts to a wide range of audiences.