• Requirements
  • University degree, experience in customer support;
  • English at an upper-intermediate level or higher;
  • Negotiation skills;
  • Analytical skills;
  • Customer orientation, proactivity, ability to learn quickly.

• Responsibilities
  • Activity planning: organization of staffing, training, technical support and project development;
  • Budgeting: preparing budget data and monitoring its implementation;
  • Mutual settlements: checking and conducting mutual settlements with the customer, controlling the payment of bills;
  • Business meetings: preparing and participating in Weekly/Monthly Business Review, Weekly Status Meet, as well as participating in scheduled company meetings and attending meetings held by Team Lead with their teams;
  • Management processes: building and managing processes on the project, generating documentation, regularly analyzing the project’s work, organizing, coordinating and motivating the work of the support team;
  • Communication: creating an effective system of communication and feedback on the project;
  • Scheduling: working with scheduling changes, monitoring their compliance with the workload forecast and other aspects.

• We offer
  • Competitive salary and a system of performance-based bonuses;
  • Work in a company that is one of the leaders in the field of contact centers;
  • Career development and professional growth in a dynamic company;
  • Opportunity to work on a large-scale project in an international environment.

Join our team

• Easy career quick-start
• Flexible work schedule
• Ability to work remotely