Description
Ciklum is looking for a Delivery Coordinator to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Delivery Coordinator, become a part of a cross-functional development team engineering experiences of tomorrow.
Our client is a global leader in the travel and tourism industry, focused on delivering exceptional customer experiences through cutting-edge technology and design.
They are dedicated to innovation, offering tailored solutions that inspire and enhance every journey for millions of users worldwide.

Responsibilities

• Managing the staffing process internally and with client's stakeholders: conducting DM calls, scheduling client interviews, keep updated hiring files
• Onboarding & Off-boarding process for the engineers
• Client Engagement and Communication
• Performance Management for assigned engineers
• Managing the process of promotions and relocation of engineers
• Monthly Billing Reports for the client
• Overtime and OOH support tracking, reporting and billing
• Invoicing process (70+ invoices per month)
• Client's Request for Service (RFS): process tracking, updating, preparation of responses and adjusting existing responses
• Monitoring of the time tracking on a daily basis
• Data Management and Tracking: internal and external files, HUB
• Maintaining the account's organizational structure on the Miro board, ensuring it reflects current team configurations and roles
• Providing the account leadership team with the timely support of all kind of reporting required either for the client and Ciklum internally

Requirements

• Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
• Understanding and practical experience with Agile approaches (Scrum, Kanban)
• Experience in managing multiple agile teams in projects up 7 FTE
• Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
• Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
• Ability to recognise, identify critical risks and work out a mitigation plan
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to identify problems and provide/suggest possible solutions
• Ability to manage contractual terms and financial issues
• Ability to identify and manage stakeholders expectations
• Upper-intermediate level of spoken and written English

Desirable

• Experience of work in a distributed teams
• Technical background (software development, QA, Dev Ops, etc)
• Knowledge of the latest trends at SW development technologies and tools
• Agile and/or PMI certification

What's in it for you

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:
Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.
Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.
Be bold, not bored!
Experiences of tomorrow. Engineered together
Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.