Turkey Job Openings

DHL

Non-Terminal Based Operations (NTBO) Agent - ISTANBUL

Istanbul

FULL TIME

November 29, 2024

DHL Freight is under Deutsche Post DHL Group. We are a global company with a unique portfolio. Having the expertise in road transportation, in more than 40 countries and 13.000 employees It is a big operation.
Freight Turkey is being operated in 7 cities with more than 150 employees. We are delivering more than 1.5 millions of tons yearly.
We are looking for an analytical and enthusiastic team member for this huge organization. The role is located in İstanbul
Being responsible of regular and procedural execution of the Company's Non-Terminal Based Operations (NTBO)
Job Description:
  • Communicate with the customer service team for the customer orders created
  • Check the data quality compared to physical operations, take action where intervention is required for the consistency of the data agaist physical operation
  • Report any order data quality issue to customer service team management
  • Organize the suppliers/business patners for the execution of the customer order operations
  • Ensure operational quality performance is always in line with DHL Freight Operational KPI’s
  • Report any performance deviation to direct manager
  • Execute data entry for order status updates on a timely manner in line with the performance KPI’s
  • Update trip data continuously to keep data consistency with physical operations
  • Encourage suppliers/business partners for the conitnuous usage of DHL Freight’s supplier applications
  • Ensure the consistency of the documents provided by the shipper against the physical order details
  • Request any order/trip related document (E.g. POD) from the suppliers/business partners and archive by utilizing DHL Freight’s digital archive tools
  • Adopt unexceptional compliance to ISO 9001-14001-27001-50001, ISO 45001 Integrated Management System principals


Qualifications & Key Requirements
  • Bachelor’s Degree
  • Fluent English
  • 2-3 years of experience in logistics sector
  • Good communication, analytical, problem solving skills.
  • Result oriented, achiever, analytical
  • Negotiation skills
  • Adaptation to flexible working hours
ABOUT DHL FREIGHT:

With DHL Freight we are one of the leading road freight providers, offers high-quality LTL (less than truck load), FTL (full truck load) and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs & Events and Sector-specific solutions we simplify our customers most complex transportation processes.
DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.

WHY CHOOSE DHL FREIGHT:
We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It’s the promise we’ve made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.

WHAT IS NEXT:

APPLY US! Attach your CV with a short self explanatory document including your dreams about your future and career aspirations.

LOCATION:
İSTANBUL

https://www.dhl.com/content/dam/dhl/local/tr/core/documents/pdf/tr-core-legal-peronal-data-protection-freight-tr.pdf

#LI-Freight
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