Turkey Job Openings
EBSCO
Library Services Engineer - Turkey
Ankara
FULL TIME
November 25, 2024
Your Opportunity:
The ideal candidate will have a strong computer science / computer engineering (Bilgisayar Mühendisliği) background and will have a track record of excellence in presenting technical details to a variety of audiences.
What You'll Do:
Pre-sales customer presentations, meetings, and RFIs/RFPs responses
Post-sales customer interactions
Your Team
As a team, we share a common interest in technology, customer excellence, and a desire to continuously improve & learn. There will be ample resources, tools, training, and support to ensure your success as a member of this team.
Additionally, you will closely collaborate with our Sales & Customer Satisfaction Teams located in Ankara.
About You:
What Sets You Apart
Other Information
Library Service Engineer / Solutions Consultant is dedicated to increasing sales and adoption of EBSCO products in Türkiye through field sales engineering, customer satisfaction-driven creative technical solutions, and post-sales customer nurturing activities.
The ideal candidate will have a strong computer science / computer engineering (Bilgisayar Mühendisliği) background and will have a track record of excellence in presenting technical details to a variety of audiences.
You will be the regional authoritative expert on technology aspects of platform functionality, markets, and trends. To achieve this, you will:
- Strive to be an EBSCO Saa S feature expert. Use the product(s) frequently and thoroughly. Continually increase your knowledge of the technology platform by participating in frequent internal technology trainings and product strategy sessions.
- Be the EBSCO technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence.
- Strive to be a FOLIO and library automation systems expert and act as a champion for the region and work closely with the Director of Saa S Innovation.
- Ensure the flow of feature enhancement requests from the field into Product Management and the Software Development Life Cycle (SDLC) process.
Pre-sales customer presentations, meetings, and RFIs/RFPs responses
- Present Saa S technology solutions as well as new releases and future features.
- Conduct pre-sales presentations, focus groups, and other consultative customer requirements-gathering exercises via frequent web-based and on-site sessions.
- Identification of Professional Services custom development requirements and implementation support.
- hrough consulting efforts, establish detailed Statements of Work to ensure successful implementation projects.
Post-sales customer interactions
- Coordinate closely with our Implementation Project Management (IPM) team to ensure that the solutions you’ve designed will be implemented on time and to the client’s specifications.
- Collaborate with our Customer Satisfaction (Trainers / Support) Team to ensure well-maintained and functioning systems.
- Conduct post-sales nurturing activities for key accounts.
Your Team
You will be welcomed as a member of an experienced Sales Engineer team (Library Services Engineer) covering Europe, the Middle East & Africa. You will be responsible for clients in Türkiye.
As a team, we share a common interest in technology, customer excellence, and a desire to continuously improve & learn. There will be ample resources, tools, training, and support to ensure your success as a member of this team.
Additionally, you will closely collaborate with our Sales & Customer Satisfaction Teams located in Ankara.
- Degree in Computer Science / Computer Engineering (Bilgisayar Mühendisliği)
- 2+ year experience and excellence in presenting, as well as written communication, describing details for technology, Internet, or software application products to internal and external audiences and various levels of management.
- Strong foundation in one or several programming languages and frameworks (Node.js, Java Script, PHP, Python).
- Ability to travel up to 50% of your time.
- Fluency in Turkish and English.
What Sets You Apart
- Two (2) plus years of experience managing discovery systems, link resolvers, and/or integrated library systems.
- Ability to multi-task and work independently is critical while maintaining team involvement and meeting deadlines and deliverables. Extremely organized, detail oriented, and accurate; with strong problem solving and analytical skills.
Other Information
- Male applicants should have completed their military service or be exempt.
- Driver’s license required.
- The interview language will be in English and Turkish.
- Please send your CV and letter in English
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