Turkey Job Openings

Vodafone

Enterprise Services Management Senior Manager (Customer Operation Department)

Istanbul

November 28, 2024

What you’ll do

Develop and execute operational strategies aligned with COPS and VBU leadership team, ensuring timely and budget compliant delivery
Proactively contribute to developing processes and standards aimes to improving efficiency
Ensure operational procedures, processes and practices are maintained to consistently achieve optimal performance and customer satisfaction
Responsible for management of customer relationship and operations driven growth
Determine the necessary strategy and provide all organisation to give service to actual and potential customers
Controls manpower, revenues and expenses
Build a team of extended management for an effective operations and people management.
Define operational and commercial KPIs
Give operational/tactical decisions and responsible for the effectiveness of all related operational results,

Who you are

Experience in supporting heterogeneous groups of people
Perceives high leadership attention and excellent communication skills with strong executive presence
Demonstrable high level of stakeholder management
Ability to handle stressful situations and exhibit good-decision making skills
High Level of People Management Capabilities
Delighting our Customers: Enhance the customer experience so that they feel appreciated, confident and inspired
Leadership: Engage people on the direction and goals for team or project and excellent role model.
Relentless Execution: Have cost-conscious and invest resources wisely (time, money and people) to deliver outstanding quality
Strategic Insight : Be innovative and develope creative ways of working to drive the business forward

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance.
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!
#LI-Hybrid

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

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