Turkey Job Openings
Shell
Dispatch Officer - Aliaga STAS
Aliağa
November 26, 2024
Purpose
Dimensions
Gasoline volume: 310.000 m3
Skills and Requirements
- Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.
- Perform the administrative activities of Distribution Operations, as needed and as assigned.
- Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time
- Make sure that all activities are carried in line with Shell Business Principles.
- Custodian of Dispatch Office Golden Rules.
- Maintain close business relationship with sales, customers and CSC.
- Find and propose solutions to operational problems timely and efficiently.
- Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently
- If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)
- Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.
- Dimensions :
Dimensions
- Direct reports: None
- White oil terminals and refineries in Aliağa
- Annual Throughput in Aliağa white oil terminals:
Gasoline volume: 310.000 m3
-
Skills & Requirements :
Skills and Requirements
- Distribution Customer Service – Knowledge
- Handle Distribution Complaints – Skill
- Communication Skills – Knowledge
- HSSE Skills – Knowledge
- + 1 year experience in dispatch Operations
- Ability to manage customer relationships
- Able to work under stress with challenging daily deadlines.
- Priority setting in hectic operational environment.
- Turkish mother tongue is a prerequisite
- Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.
- Position can require some travel to dispatch offices throughout Turkey.
- Prepared to work day and night shifts
- Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business
We regret to inform you that this job opportunity is no longer available as it has expired
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