Turkey Job Openings

Shell

Dispatch Officer - Aliaga STAS

Aliağa

November 26, 2024

Purpose
  • Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.
  • Perform the administrative activities of Distribution Operations, as needed and as assigned.
Accountabilities
  • Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time
  • Make sure that all activities are carried in line with Shell Business Principles.
  • Custodian of Dispatch Office Golden Rules.
  • Maintain close business relationship with sales, customers and CSC.
  • Find and propose solutions to operational problems timely and efficiently.
  • Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently
  • If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)
  • Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.

  • Dimensions :

Dimensions
  • Direct reports: None
  • White oil terminals and refineries in Aliağa
  • Annual Throughput in Aliağa white oil terminals:
Diesel volume: 890.000 m3
Gasoline volume: 310.000 m3


  • Skills & Requirements :

Skills and Requirements
  • Distribution Customer Service – Knowledge
  • Handle Distribution Complaints – Skill
  • Communication Skills – Knowledge
  • HSSE Skills – Knowledge
  • + 1 year experience in dispatch Operations
  • Ability to manage customer relationships
  • Able to work under stress with challenging daily deadlines.
  • Priority setting in hectic operational environment.
  • Turkish mother tongue is a prerequisite
  • Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.
  • Position can require some travel to dispatch offices throughout Turkey.
  • Prepared to work day and night shifts
  • Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business
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