Job responsibilities

MISSION:

• Responsible for sales growth and the development of the client portfolio.
• Ensure and personify compliance with Dior Values.
• Maintain outstanding customer service as per Company standards.
• Participate to the growth of the store and develop synergies.

Management

• Be a leader and keep for your Department team motivated in order to achieve exceptional results.
• Develop talents from your team by improving their skills.
• Manage the day-to-day operations of your department.
• Responsible for the quality of the team (uniform, grooming, service)
• Support given for recruiting team and manage the integration of new joiners.
• Transmit product and sales training to sales staff and optimize mystery shopping results. Share ideas regularly and give regular feed backs to the Boutique Manager.

Store Performance

• Set objectives with all the team members for your Department and improve their understanding of the business through individual evaluations done regularly on monthly basis.
• Understand the sales targets and KPI in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
• To conduct spot coaching on staff whenever necessary.
• Set targets per product category and take the corrective measures when required.
• Improve the cross sells of your department and the synergies through a positive communication within the Boutique.
• Optimize sell-through by communicating with Boutique Manager and Merchandiser when appropriate.
• Upkeep the products you are in charge into the store by being following visual merchandising recommendations.
• Ensure the upkeep of the selling space and the image of the boutique.
• Represent the brand image within the department.
• Work together with other departments in order to improve global turnover.

Profile

Work Experience :

• Minimum 5 years’ experience in similar capacity.
• Experience in Luxury retail will be advantage.

Skills :

• Excellent inter-personal and communication skills (both verbal & written)
• Good in Problem Analysis and Problem Solving
Excellent customer service
• Attention to detail and accuracy

Qualities :

• Ability to handle stress
• Good team player
• Leadership
• Confident and motivated

Others :

• Professional, polished and presentable outlook and disposition

Additional information

Job responsibilities
Leadership

• Contribute to the global team performance by being a Role model.
• Dedicate a large part of time to the shop floor and achieve personal sales.
• Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
• Lead in creating the best customer experience through a multisensory selling style.

Customer Relations

• Work on the transmission of passion for the Brand within the department.
• Ensure that client details (name, address, phone, emails and comments) are retrieved and updated. Make use of the customer database for effective clienteling purposes.
• Participate actively to events in the boutique.
• Be a role model when inviting customers to discover the boutique.
• Manage customer service (complains, packaging, etc) in your department.
• Develop a strong clientele base with high potentials and profiles for sales.