Position

• Retain and Develop Existing Clients:
• • Implement new client development strategies, initiatives and activities set forth by the regional and local client development management team to do develop, understand clients and enhance their experience.
  • Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits.
  • Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential with your location
  • Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers
• Recruit Clients within and outside the boutique for new clients:
• • Develop multi-sourced clientele to ensure on-going clientele interest and participation
  • Implement new client development initiatives/activities to fulfil various types of customers’ request and interest
• Client Service:
• • To greet, serve and advise clients giving the highest standard of clients service at all times.
  • Constantly reinforce and review the operations which offers a range of unique, exclusive, quality and personalized services to Dior VIP clientele
  • Create opportunities, execute and develop one-to-one private viewings (OTO) in boutique and maximize the usage
• Monitor Client Marketing tools and associated operations:
• • Collect catalogues, look books and gifting requests from the Boutiques and place orders and work with Client Marketing team
  • Improve database accuracy and CRM system on hand to optimize the boutique KPI’s
• Boutique Event Planning:
• • Support the Client Marketing Manager in the organization of in-store and out-store events
  • Collect and share feedback on Direct Marketing activities with Management and HQ
  • Partnership with Boutique Managers to plan and execute different product launching event and work on OTO planning to meet monthly target
  • To work with SAs before each OTO to prepare a range of target products to present to clients
  • Propose and facilitate local events with ROI to increase client loyalty

Profile

Education & Professional Qualifications

• University or College Degree in relevant field

Work Experience

• Minimum 5 years relevant working experience in the high-end niche market
• Luxury retail experience preferred

Skills

• Retail product knowledge is an advantage
• Proficiency in Microsoft computer applications (Excel, Word, Power Point) and email skills required
• Knowledge in SQL or CRM system is an advantage
• Fluent in English both written and spoken is essential
• Ability to speak Mandarin and a second language would be an advantage
• Highly innovative and creative with constant drive for improvement and a passion for customer centricity
• Must have strong interpersonal skills and project management skills

Qualities

• Energetic and able to multitask
• Able to meet aggressive deadlines under pressure with limited resources
• Organized, accurate and highly detail orientated
• Experience in managing multiple projects and able to work independently and as a team
• Ability to maintain a professional demeanor, working gracefully with others even when under pressure
• Strong fashion sense

Additional information

Key Responsibilities

• Training and coaching to sales team:
• • Provide training, motivation and coaching to sales staff to upgrade their clienteling, service and calling skills and grooming standards
  • Demonstrate excellent product and range knowledge, and share your knowledge through training sessions with the rest of the team
  • Meet your individual sales targets and distribute the sales contribution across the Thailand business as required
  • To ensure all individual SA is managing client relationships via the use of the new Be Dior system to meet business goals
  • Ensure a knowledge of sales targets and department/boutique performance on a daily and weekly basis
  • Develop and implement in-boutique programs to stimulate CDM awareness and drive sales team’s performance
  • Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
  • Lead by example with cross-selling and support the rest of the team to improve and meet their cross-selling targets
  • Support the business via personal sales as directed by your Management team
• Routine reports:
• • Monitor weekly and monthly reporting for the Boutiques, HQ, Finance department and Management of the zone
  • Update qualitative information of clients on Be Dior regularly
  • Use Be Dior diligently to filter clients lists for the team to support various business objectives
  • Provide business analysis, event reports & successful story sharing to local CDM team as requested
• Monthly routine reports:
• • Event reports (Can use Be Dior campaigns as substitute)
  • Final client lists on local celebrations & giftings
• Other:
• • To ensure that the Department operates in accordance with the Company administration systems and procedures to minimize losses
  • Participate in team meetings and make a positive contribution