Daily system health check

• Daily IT operations health check on Infra related system infra and network connectivity
• Assist on IT security deployment

Coordinate with Regional IT

• Ensure that escalation process to regional IT is always adequate, reviews it regularly and improves it if required

Liaise with regional ITIP team regarding the Taiwan Infrastructure matters.

• Measures and reports level of service of ITIP team, against the agreed level as laid in the SLA/OLA.

Infrastructure Support

• Network Appliance Management
• Infra/Application Server Management
• VMware Virtualization Hypervisor Management
• Storage Array Management
• IT Asset Management
• Standalone Computer/Appliance Management
• Data Center Management
• Official Document Exchange system (web based)

TDCC connection & terminals (SMART)
Telecom / Recorder facilities support
Regulatory system support such as, OTC, CBC RTGS, EFT and Taifex CCP system

• HELPDESK service for all Securities, Branch, and Asset Management

• Support BLOOMBERG and Systex market data (e Midst)
• Coordinate with market data vendor
• Lease line issue coordination

Project Management

• Manage project schedule and provide timely updates for project status.
• Prepare reasonable IT budget according to project requirements and control IT expenditures within planned budget.
• Liaise with the ITIP and IT security team regarding to Infrastructure matters.
• Coordinate APS and local vendors for releasing application to UAT/PROD environment

Incorporation of Control Aspect

• Comply with regulatory requirements and internal guidelines
• Contribute to the reporting all incidents according to the Incident Management System
• Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing sufficient regular controls
• Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified

TECHNICAL & BEHAVIORAL COMPETENCIES

Diploma/Degree in electrical/electronic engineering, computer engineering or related discipline
Attained VCP/CCNA/CCNP/CCIE technical certification
5-10 year’s work experience in either the financial or telecommunications industry with an excellent understanding of server infra, storage, virtualization, WAN, LAN and Voice technologies and network operations
Good knowledge of TCP/IP, OSPF, BGP and MPLS technologies
Good knowledge of DWDM Optical Transport technologies.
Experience in various system and network monitoring and telemetry tools in data & security infrastructure such as dynatrace, Solarwinds, CISCO ISE, Serv One
Experience in ITIL and defining various network documentation for operations support
Experience on Automation using Python, Ansible or any other programming language.
Experience in Change, Incident, and Problem management in banking industry
Experience with vendor management
Understanding the risk management and work closely with the Bank information security and risk team.
Strong interpersonal, written and verbal communication skills
Proficiency in written and spoken English
Proactive and possess initiative, self-motivated team player capable of working with minimal supervision

Specific Qualifications

Holder of VCP or CCNP is the minimum requirement
5+ years of experience in server infra, virtualization and Network services, with minimum 2 years in finance industry
Expertise in system infra management, virtualization technology, connectivity and data center network infrastructure design, implementation and support (VCP or/and CCIE is a strong ‘plus’)
Strong Background in Automation and Tooling.
Client-oriented, strong communication and organization skills
Self-starter
Ability to work under pressure and delivery the project on time.
Fluency in English