Taiwan Job Openings
Citi
AVP, Infrastructure Service Lead, Taiwan
November 4, 2024
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Job Family Group:
Technology-
Job Family:
Infrastructure-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
For instance:
Shape your Career with Citi
Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.
We’re currently looking for a high caliber professional to join our team as AVP, Infrastructure Service Lead, Taiwan (Internal Job Title: Infrastructure Senior Tech Analyst - C12) based in Taipei, Taiwan.
The successful candidate will lead in-country core infrastructure support team covering activities such as change management, production support, project deployment, advisory services and housekeeping matters like 3rd party contracts, GRC/MCA. The role will lead a team of engineers supporting network, voice, servers, database, tech rooms, communication rooms and end user services.
In this role, you’re expected to:
As a successful candidate, you’d ideally have the following skills and exposure:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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For instance:
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Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
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We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
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We empower our employees to manage their financial well-being and help them plan for the future.
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Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
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We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
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We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
Shape your Career with Citi
Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.
We’re currently looking for a high caliber professional to join our team as AVP, Infrastructure Service Lead, Taiwan (Internal Job Title: Infrastructure Senior Tech Analyst - C12) based in Taipei, Taiwan.
The successful candidate will lead in-country core infrastructure support team covering activities such as change management, production support, project deployment, advisory services and housekeeping matters like 3rd party contracts, GRC/MCA. The role will lead a team of engineers supporting network, voice, servers, database, tech rooms, communication rooms and end user services.
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Be responsible in attending to time sensitive infra supporting market trading, local payment systems, regulatory reporting and securities services
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The role will work closely with regional and global teams in production support as well as change management and project rollout
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The role is responsible for enforcing CITI policies involving Tech room/Comm rooms consistent with global/regional models such as campus transformation, EOVS activities, connection to external parties via B2B links
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The role will be responsible in engaging and managing 3rd party service providers for MPLS links supporting the local payment ecosystem, regulatory reporting, etc.
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The role will work closely with country partners such as application teams for connectivity and in-country server hosting requirements
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The role will be responsible in ensuring Tech room & Comm rooms are managed according to CITI standards by working closely with local CRS
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Stay up to date with Citi’s technology strategic direction and communicate with partners and business management on possible future impact and planning required.
In this role, you’re expected to:
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Provide technical oversight across systems and applications, including escalations and resolutions
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Evaluate staff performance and coach to develop direct staff members.
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Perform vendor oversight and build close partnership to ensure delivery of services to agreed SLA
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Communicate interdependencies in and outside of the department as well as across products and projects
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Effectively communicate with management on outstanding problems and plans to resolve issues.
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Take ownership of problems and work with the global support groups collaboratively across the organisation to manage and resolve technical problems from start through to resolution (may include afterhours conference calls).
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Verify adherence to control/risk standards and processes
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Lead, evaluate, provide resources and drive team towards realistic goals
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Demonstrate a comprehensive knowledge of how areas of technology infrastructure contribute to achieving business goals
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Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts technology infrastructure area
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Influence others thru communications and diplomacy skills; may negotiate with external parties
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Has the ability to operate with a limited level of direct supervision
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Can exercise independence of judgement and autonomy
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Acts as SME to senior stakeholders and/or other team members, and manage teams
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing, reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
As a successful candidate, you’d ideally have the following skills and exposure:
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10 years of experience in a technology infrastructure role with people management experience
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Experience in core infrastructure technologies, and knowledgeable on Cisco network
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Effective written and verbal communication skills
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Effective analytic/diagnostic skills. “Can do” attitude, decisiveness and logical thinker.
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Ability to communicate technical concepts to non-technical audience
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Experience in a financial service or large complex and/or global environment preferred
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Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
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Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline
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Experience working in a securities firm with relevant qualification, e.g. Futures Practicing Qualification Certificate
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Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
Job Family Group:
Technology-
Job Family:
Infrastructure-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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