We are seeking a skilled Deskside Support L1 to provide onsite full time technical support and troubleshoot incidents in our IT environment. This position is open to candidates residing in Cianjhen District, Kaohsiung City, Taiwan. Below is Job Description.
Base skill set:

• Experience in troubleshooting and problem resolution for EUC devices.
• Experience in troubleshooting and break/fix of End User Computing hardware and software.
• Coordinate with third-party vendors to resolve hardware problems, as required –

o Installing and test replacement spare parts o Performing PC reimage
o Performing hardware (shell swaps) in response to non-functional and damaged machines

• 1+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.
• Experience supporting Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365 Support.
• Support of mobile devices and video conferencing units.
• Basic Hands and feet support for Server, Storage, Backup & Network equipment under guidance of customer’s technical team.

Duties & Responsibilities:

• Analyzing and investigating skills, with a structured approach to problem-solving.
• Providing end-user training on new installations and answer "how-to" questions.
• Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process; recognizing high priority tickets and taking action within the expected response time.
• Updating all assigned tickets capturing troubleshooting activities and resolution.
• Resolving escalations from the IT Service Desk and handling client support requests as well as take ownership of product issues and ensuring closure is achieved.
• Planning, creating, and deploying security and device management policies Setting up / configuring PC’s for employees – this may occur for a new employee, reassign, or reimage
• Base image installation: o PC configuration process

o May also include logging in as customer or verifying applications are installed.
o Warranty repair coordination

• Logging an incident with hardware vendor
• Requesting replacement components
• Coordinating support to come onsite to repair equipment

. Maintain closet inventory and inventory accuracy.

• Working with other IT teams to provide resolution for customers as required.
• Service Requests including picking up surrendered hardware and processing reassigns (PC Reimage)
• Delivery and/or shipment of PC and peripheral orders

Job Type: Full-time
Education:

• Bachelor's (Preferred)

Experience:

• Deskside Support / IT Support: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)