Who We Are

CPM International: Your Global Partner for Customer Excellence
With a global footprint spanning 30+ countries, CPM International delivers multilingual customer service, sales, and technical support solutions tailored to diverse markets. Our commitment to diversity and inclusion empowers our team to thrive, fostering a vibrant and innovative culture.

Client: New Balance
New Balance believes in the power of movement. They design and deliver innovative products that blend function with fashion and performance with style. As a team member, you'll play a vital role in sharing these values with customers worldwide.

What You'll Do

• Provide Expert Customer Support: Skillfully address product inquiries and resolve customer issues via phone, email, chat, and social media.
• Empathize and Problem-Solve: Understand customer needs, analyze problems, and offer tailored solutions.
• Master Product Knowledge: Become a New Balance expert, gaining in-depth knowledge of products and services.
• Represent the Brand: Embody our company values and serve as a brand ambassador.

Requirements

Your skills, our future

• Language Proficiency: Fluent in Dutch with excellent English language skills.
• Customer Focus: Passion for delivering exceptional customer service.
• Problem-Solving Skills: Proactive approach to resolving issues.
• Strong Administrative Skills: Attention to detail and organizational abilities.
• Empathy: Ability to handle sensitive situations with care.

Benefits

What do we offer?

• Start date: ASAP
• Contract: Temporary (3-month contract with 1-month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Tuesday to Friday 9:00 am to 6:00 pm & Saturday from 9:00 am to 5:00 pm
• Salary: €19.400 gross per year
• Incentives: Top performance incentives
• End of Contract Bonus: €500 gross by completing the temporary contract without sanctions or unjustified absences
• Holidays: 2 accrued per month / 24 calendar days per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid: 4 days per month at the office and for training purposes
• Training: 8 days of training fully based in the office, from Monday to Friday, 10:00 am to 7:00 pm
• Work from Home: Anywhere in Spain

Other Perks:

• Engaging Workplace: Participate in exciting company events and programs.

• Employee Well-being: Access to confidential counseling and support.
• Exclusive Perks: Enjoy employee discounts, rewards, and special offers.
• Health & Wellness: Discounted health insurance options.
• Referral Program: Earn rewards for referring talented individuals.

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos, age, marital status, or gender.
• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!