Spain Job Openings
PLP Group
Swedish or Danish or Norwegian Customer Experience Specialist
Barcelona
FULL TIME
November 30, 2024
While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world.
PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.
- Respond to customer enquiries via chats, calls, social media queries & emails
- Provide customers with product and service information
- Research required information using available resources
- Identify customer needs
- Manage and resolve customer complaints
- Maintain an up to date customer information system
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (1–3 years)
- Native / Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written); good command of English
- Strong customer orientation (previous customer service experience is advantageous)
- Available to work shifts (International Call Centre)
- Office-based in Barcelona, Spain
- Strong PC literacy
- Goal-oriented
- Proactive
- Sense of urgency
- Positive and professional
- Strong communicator – verbal and written
- Willing to go above and beyond to exceed customer expectations
- Strong time management
- Accurate and able to follow processes and procedures
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