South Africa Job Openings

Metropolitan Life

Solution Support Specialist - Bellville

Bellville

FULL TIME

December 3, 2024

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Perform product management and development tasks as a member of the Funeral Solutions team. These functions include but are not limited to solution design, risk management, communication, servicing and compliance.

Requirements

Diploma in Business Analysis / B Degree

5-10 years’ experience in financial services industry

Financial Product servicing/support experience

Proficient in MS Office Packages (MS Outlook, MS Word, MS Powerpoint, MS Excel)

Strong Verbal Articulation, Strong Documentation and Strong Relationship Building Skills

Duties & Responsibilities

Provide technical product support to the Solutions team and other stakeholder areas.

Develop and maintain relationships with various internal and external stakeholders, such as IT, distribution, legal & compliance, service, claims and marketing.

Identify, investigate and analyse problems faced by business and product owners; propose documented processes / solutions that fully address the business requirements needed to optimise the business.

Investigate and analyse alternative solutions and propose the best approach to meet a business needs
Develop solutions that encompass the entire system (people, process and technology)

Assist with quotations, policy amendments/reconstructions, competitor research and data analysis to produce insights into design and pricing models for insurance solutions.

Assist with processing of new business applications, including client due diligence and application of internal business checks and controls.

Ensure technical product and legislative knowledge are always current to propose the most relevant and innovative client solutions and comply with legislative and governance requirements.

Contribute to continuous innovation in solution design and processes through the development, sharing and implementation of new ideas.

Effectively manage time and ensure optimal productivity.

Competencies

Passion to make a difference in the lives of people in the low to middle income markets.

Strong problem solving and judgement skills.

Have the ability to take accountability and see projects through.

Be versatile and open to learning opportunities.

Strong written and verbal communication skills.

Naturally inquisitive mind-set, with a strong innovative tendency.

Ability to work with a diverse group of people as well as independently.

Ability to work accurately under pressure.

Ability to establish priorities and balance several tasks with accuracy and attention to detail in a demanding deadline-driven environment.

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