Job Overview:
We are seeking a highly analytical and detail-oriented MI Analyst to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. This position demands a proactive approach to delivering data-driven insights, influencing stakeholders, and maintaining high-quality standards.
Key Responsibilities:

• Data Management and Reporting
• Extract, manipulate, and analyze data from multiple systems (Client and TP platforms).
• Design, prepare, and deliver insightful reports tailored to internal and external stakeholders.
• Ensure accuracy and timeliness of all data-related deliverables.
• Operational Insights and Performance Improvement
• Interpret complex datasets and translate findings into actionable insights for operational teams.
• Support campaign performance enhancements by reporting key metrics and identifying areas for improvement.
• Actively participate in strategy discussions to drive business and campaign objectives.
• Stakeholder Engagement
• Build and maintain strong relationships with internal teams and clients.
• Effectively communicate technical information to non-technical audiences.
• Collaborate with the broader WFM and MI teams to align reporting and operational goals.

Competencies and Skills Required:

• Analytical and Technical Expertise
• Exceptional analytical skills and meticulous attention to detail.
• Proficiency in advanced Excel functions (e.g., pivots, macros).
• Experience with reporting tools such as Power BI, Tableau, or Business Objects is highly advantageous.
• Behavioral and Interpersonal Skills
• Customer-focused, resourceful, and resilient under pressure.
• Strong verbal and written communication skills, with the ability to tailor messages to diverse audiences.
• A proactive and solution-oriented mindset with a willingness to take ownership of outcomes.
• Time and Task Management
• Demonstrates flexibility in handling shifting priorities and multiple demands.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Reliable and self-motivated with a strong sense of accountability.

Qualifications and Experience:

• Minimum 1 year of experience as an MI Analyst or in a similar analytical role (essential).
• Background in the BPO sector is highly desirable.
• Intermediate to advanced proficiency in Excel, including experience with pivot tables and macros (essential).
• Familiarity with automated reporting tools such as Power BI, Tableau, or Business Objects (preferred).
• Minimum of 1 year of administration experience.
• A matric equivalent qualification (essential).

Job Types: Full-time, Permanent