Romania Job Openings
Emerson
Support Administrator Digital HCM
Cluj-Napoca
FULL TIME
December 2, 2024
Based in Cluj-Napoca, Romania, as a Support Administrator Digital HCM, you will have the opportunity to be part of a global and culturally diverse organization that offers equal opportunities in an inclusive environment!
This position supports the day-to-day Production use of HCM (Human Capital Management) applications for Emerson companies in a global, multi-business group environment. The primary responsibilities of this position will be to resolve production issues and support the global rollout of Emerson’s Oracle HCM Cloud Learn solution in addition to providing support for other Digital HCM team functions. Excellent communication skills and follow through are critical for this position due to its impact on the user experience for 80,000+ employees and contractors.
If this sounds like a phenomenal opportunity for your professional growth, join us at Emerson!
In This Role, Your Responsibilities Will Be:
You understand that different situations may call for different approaches. You quickly and decisively take actions in fact-changing, unpredictable situations. You provide timely and helpful information to individuals across the organization.
For this role, you will need:
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson .
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
This position supports the day-to-day Production use of HCM (Human Capital Management) applications for Emerson companies in a global, multi-business group environment. The primary responsibilities of this position will be to resolve production issues and support the global rollout of Emerson’s Oracle HCM Cloud Learn solution in addition to providing support for other Digital HCM team functions. Excellent communication skills and follow through are critical for this position due to its impact on the user experience for 80,000+ employees and contractors.
If this sounds like a phenomenal opportunity for your professional growth, join us at Emerson!
In This Role, Your Responsibilities Will Be:
-
Oracle Implementation
- Review legacy data and coordinate conversion into the Learning Management System.
- Assist and provide guidance for User Acceptance Testing.
-
Application Support
- Manages mass data updates, content loading, adding of classrooms, and adding of instructors to the Learning Management System.
- Product Upgrades
- Respond to Oracle Learning Cloud service requests timely while solving the end users’ business requirements in a professional manner
- Handles and reviews failed transactions from the Learning Management System.
- Partners with Organization point of contact and Operations team to identify and resolve production issues.
- Respond to employee and user questions on Oracle Learn.
- Perform Quarterly Regression testing.
- Maintain an up-to-date knowledge and skill for Oracle HCM modules.
-
Follow standard Digital HCM support procedures:
- Log all support interactions in the ticketing system;
- Track and route service requests and document resolutions;
- Redirect specific questions to correct resource (appropriate learning administrator);
- Advise users on actions to resolve issues;
- Identify and escalate issues that require additional analysis;
- Inform project manager of recurring problems;
- Follow up on service requests until resolved;
- Keep users up to date on the status of their request throughout the process;
- Identify additional documentation needed to assist end users.
You understand that different situations may call for different approaches. You quickly and decisively take actions in fact-changing, unpredictable situations. You provide timely and helpful information to individuals across the organization.
For this role, you will need:
- University degree;
- 1 year of working experience in a multinational environment;
- Experience in working with an ERP system;
- Proficient in English;
- Good knowledge of Microsoft Office (Excel);
- Deadline oriented with a sense of urgency in responding to customer requests;
- Strong organizational, interpersonal and communication skills
- Able to interact professionally with Emerson company employees at all levels;
- Ability to effectively work in a team environment and fostering a positive and productive team dynamic;
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson .
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
We regret to inform you that this job opportunity is no longer available as it has expired
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