24/7 Change Manager with French

Publication Date: Nov 13, 2024

Ref. No: 523362

Location:Timisoara, RO

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

With a 10 year history in Romania and over 2200 employees, Atos has a presence in 3 of the largest cities in Romania: Bucharest, Brasov and Timisoara. Our Global Delivery Center in Romania offers cutting-edge, best in class, end-to-end IT services for more than 300 clients located around the world.

Learn more on Advancing what matters

We are looking for Change Manager to join our team.

Role Essentials

• Language Skills: Proficiency in both French and English is a must;
• Work Arrangement: Onsite setup with full presence at our Timisoara Office.

Your Growth Journey with Us

• Mastering French: Take advantage of our language training sessions that seamlessly fit into your work schedule, helping you enhance your French language skills.

• Professional Development Hub: Join our team and gain exclusive access to our internal technical academies. This program is designed to expand your technical skills, keep you updated with the latest industry trends, and support your continuous learning and career advancement. For our senior team members, we offer advanced training sessions and leadership development programs to help you stay at the forefront of your field and mentor the next generation of talent.

Professional skills

• Ability to work in shifts, providing 24/7 support;
• Builds long-term relationships with internal colleagues;
• Successful delivery against commitments and deadlines;
• Proven track record and knowledge of change management principles, methodologies, tools and their implementation in large complex environment;
• Strong operational experience in the Change Management process;
• Understanding of the ITIL best practices;
• Experience in a customer service environment;
• Outstanding stakeholder management skills including interpersonal, influencing and communication skills;
• Competent with Microsoft Office;
• Experience/Knowledge Desirable;
• Relevant industry knowledge and technical skills (database administration, internet protocol, application; monitoring, unix systems, networking, server virtualization);
• MCSE/CCNA Certification;
• ITIL Foundation and/or ITIL Intermediate certifications would be an advantage;
• Service Now.

What will you be doing

• Responsible for establishment and consistent application of the Change Management process through the correct integration of the tools, resources, platforms, applications and databases;
• Collaborate closely with the Service Delivery Manager (problem manager, situation manager, change manager);
• Assessing urgent changes;
• Organize awareness/training sessions for Technical teams/engineers;
• Ensure Change Management integration with the other ITIL processes;
• Focuses on business requirements and business risk management and compliancy;
• Analyze change records to determine any trends or apparent problems that occur, produce regular management reports, ensure KPIs are tracked and met;
• Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security);
• Responsible for the integrity of the Forward Schedule of Change and may initiate RFCs;
• Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change;
• Coordinate with SMC / AST;
• Management Process and highlights any issues or ideas of improvement.

Rewards and benefits

• Technology and positively impact our clients and society;
• Wellbeing programs & work-life balance - integration and passion sharing events;
• Opportunities for professional growth and career advancement;
• Remote and hybrid working possibilities;
• Benefits platform – culture, shopping, sport, etc;
• Continuous learning programs and online courses;
• Possibility to participate to charity and eco initiatives.

If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.