Job Title: General Manager
Location: Al kheesa
Reports to: CEO
Employment Type: Full-Time
Position Overview
We are seeking a dynamic and experienced General Manager to oversee and manage all operations of our fitness club, spa, salon, and pool facilities. The ideal candidate will be responsible for delivering exceptional member experiences while ensuring smooth day-to-day operations, achieving financial targets, and leading a motivated team. This role demands a strong background in hospitality, fitness, and club management, along with expertise in budgeting, staffing, and strategic planning.
The General Manager will be pivotal in creating a work environment that aligns with our organization’s culture and vision while promoting member engagement and satisfaction.
Key Responsibilities

• Oversee all aspects of club operations, including fitness activities, spa, salon, pool access, maintenance, and safety protocols.
• Ensure the facility is well-maintained, safe, and clean always.
• Monitor daily operational performance and address challenges with innovative solutions.
• Create and implement SOPs to streamline and enhance club operations.
• Manage emergency situations and ensure team preparedness for any crisis.
• Recruit, train, and develop staff to ensure alignment with company goals and standards.
• Create personnel schedules, ensuring adequate coverage for all shifts.
• Lead team meetings, provide consistent feedback, and manage performance reviews.
• Resolve employee grievances and coordinate with HR for policy compliance.
• Develop strategies to achieve sales, fitness, and membership experience targets.
• Build strong relationships with members and address escalated concerns effectively.
• Collaborate with the marketing team to implement campaigns and promotions.
• Leverage CRM and sales systems to track leads, memberships, and member interactions.
• Prepare and manage budgets, monitor expenses, and ensure profitability.
• Control costs and develop action plans to address underperforming areas in P&L.
• Manage company card expenses and maintain accurate financial documentation.
• Oversee procurement for the club, including supplies and retail items.
• Monitor lost and found items and maintain accurate records.
• Administer employee biometric attendance and payroll inputs.
• Ensure accurate daily, weekly, and monthly sales and fitness reporting.
• Conduct regular walkthroughs to ensure cleanliness, safety, and adherence to standards.
• Address maintenance issues promptly and liaise with the facilities team for resolution.
• Ensure adherence to cleaning schedules and facility upkeep standards.

Qualifications and Requirements

• Master’s or bachelor’s degree in management or hospitality.
• Minimum of 10 years or more of experience in a similar role within the fitness, hospitality, or hotel industry.
• Arabic Speaker / preferred
• Proven experience as a Hospitality , General manager or Club Manager, Sales Supervisor, or similar position.
• Strong background in customer service and people management.
• Proficiency in using CRM systems, social media platforms, and sales systems.
• Budgeting, financial analysis, and cost-control expertise.
• Must hold a valid driving license.
• Fitness qualification or certification is a plus.
• Passion for fitness and wellness for detail.
• Excellent communication and leadership skills.
• Opportunity to lead a high-performing team in a dynamic and rewarding environment.
• Access to club facilities and wellness programs.

Interested candidate can send their cv on careers@ufcgym.qa/hr@ufcgym.qa
Job Type: Full-time
Pay: QAR10,000.00 - QAR15,000.00 per month