We are seeking a highly motivated and customer-focused Call Center Agent to join our team on a temporary basis. The ideal candidate will provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a professional and efficient manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
Customer Support

• Handle inbound and outbound calls professionally and courteously.
• Address customer inquiries regarding banking products, services, and account details.
• Provide accurate information and resolve customer issues efficiently.

Problem Resolution

• Investigate and resolve customer complaints or escalate them to the appropriate department.
• Follow up with customers to ensure issue resolution and satisfaction.

Account Assistance

• Assist customers with account-related activities, including balance inquiries, transaction details, and statement requests.
• Guide customers through digital banking platforms and troubleshoot issues.

Compliance and Security

• Adhere to banking regulations, policies, and procedures while handling customer information.
• Maintain confidentiality and security of sensitive customer data.
• Communication and Documentation
• Record call details, customer interactions, and resolutions in the system accurately.
• Provide feedback and suggest process improvements to enhance customer experience.

Team Collaboration

• Collaborate with team members and other departments to resolve complex issues.
• Participate in team meetings, training sessions, and performance reviews.

Qualifications

• Must have Bachelor’s degree.
• Previous experience in customer service, call centers, or banking is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM systems, banking software, and MS Office.
• Ability to handle high call volumes and work under pressure.

Key Competencies

• Customer-Centric Approach: Prioritize customer needs and satisfaction.
• Team Player: Work effectively within a team environment.
• Adaptability: Quickly adjust to changing priorities and processes.
• Time Management: Manage multiple tasks and meet deadlines.
• Professionalism: Maintain a calm and polite demeanor during challenging interactions

Job Type: Temporary
Contract length: 3 months
Pay: QAR6,000.00 per month
Application Question(s):

• This is a temporary position with a duration of three months. Are you available to commit to this timeframe?
• Are you available to join immediately?
• Could you please specify the type of visa you currently hold (e.g., family-sponsored, company-sponsored, etc.)?

Education:

• Bachelor's (Required)

Experience:

• Call Center: 2 years (Required)

Language:

• Arabic fluently (Required)

License/Certification:

• Qatar ID (Required)