Poland Job Openings

Boehringer Ingelheim Business Services Poland

S2P Direct Specialist with French (First Level Support)

Wrocław

FULL TIME

November 26, 2024

The position
Looking for a role where you are responsible not only for supporting the global users and vendors, but also take part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P First Level Support team for European markets.
Tasks & responsibilities
  • Providing support for the Source to Pay process starting from the order creation to the payment
  • Assisting & answering queries from the global user community related to the invoices and purchasing orders
  • Providing training how to use the Purchasing Tool We Buy (SAP Ariba)
  • Being main contact for external suppliers – 1st level support
  • Processing requests in Service Now
  • Processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally
  • Analysis of system mistakes and reporting this to the admin teams
About our future employee
You should speak French fluently (B2+) and English well (B1+).
Additionally, we are looking for a candidate with:
  • Bachelor degree
  • Minimum 1 year of working experience, preferably in customer service or contact center
  • Customer service orientation
  • Excellent communication skills
  • Good Microsoft Office skills
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