Learner Affairs Specialist - Job Description

Position Title: Learner Affairs Specialist (Success Advisor)
Location: Philippines - Remote
Salary: DOE

• Working Rhythm: Working Rhythm: This full-time position requires flexibility in working hours, as shifts may vary based on operational needs. Employees may be assigned to either weekday shifts (Monday to Friday) or weekend shifts (Saturday to Wednesday). The schedule includes rotating shifts, meaning work hours will change periodically and may include mornings, afternoons, or nights. Adaptability to varying schedules and the ability to maintain consistent performance across different shift times are essential for success in this role.

Contract Type: Permanent, Contractor Agreement
Reporting To: Lead Success Advisor
Start Date: January 1, 2025

Role Impact

As a Nexford University Success Advisor, you will play a pivotal role in shaping the future of education by guiding learners towards their academic goals. Your dedication to providing personalized, learner-centred support will be instrumental in helping learners overcome challenges and achieve success. By fostering strong relationships and offering expert advice on university programs and processes, you will directly contribute to Nexford's mission of delivering high-quality, accessible education. This position is not just a job; it's an opportunity to make a lasting impact on learners' lives and be a vital part of an innovative Ed Tech company.

Why You’ll Love This Role


Global Impact: In this role, you will play a pivotal part in shaping learners' futures by providing personalized, learner-centered support. Your efforts will contribute directly to Nexford’s mission of delivering high-quality, accessible education and empowering learners from all corners of the world.
Cross-functional Influence: Collaborate with various teams, including Academics, Operations, and Learner Support, to create and implement initiatives that drive learner success and engagement.
Dynamic Environment: Every day brings new opportunities to interact with learners from diverse cultural backgrounds and help them navigate their academic journey. You’ll thrive in a flexible and technology-driven workplace that values innovation and adaptability.

What You’ll Be Owning

• Learner Outreach: Proactively engage with learners to ensure they are on track to achieve their academic goals, maintaining regular communication through email, phone, and live sessions.
• Query and Case Management: Provide exceptional support by addressing learner inquiries and resolving cases promptly, ensuring all service needs are met within deadlines.
• Advising Sessions: Guide learners through academic planning and progress, offering personalized advice from orientation to graduation.
• Webinars and Live Sessions: Host and participate in interactive sessions to deliver comprehensive program guidance and foster a sense of community among learners.
• Learner Advocacy: Serve as a mentor and advocate, addressing challenges and ensuring learners feel supported throughout their educational journey.
• University Engagement: Actively participate in university meetings, departmental initiatives, and cross-functional projects, contributing to the growth and success of Nexford.
• Operational Excellence: Leverage technology tools like Canvas LMS, Microsoft Suite, Freshdesk, Power BI, and Hub Spot to streamline processes, track learner progress, and enhance the overall advising experience.

Skills and Qualifications

We value a diverse pool of candidates who bring a combination of skills, experience, and the right mindset to our team. While we don't expect every candidate to have every point, here are some skills and qualifications that would make you a great fit for this role:

• Bachelor’s degree in Education, Psychology, Counselling, or a related field

• At least 3 years of professional experience in academic advising and/or teaching in higher education

• Excellent academic advising and counselling skills

• High emotional quotient, sound judgement, and solid decision-making skills appropriate for NXU’s fast paced and entrepreneurial culture

• Strong customer service orientation and English communication skills: both verbal and written

• Experience with a direct customer service role is a plus

Why Nexford University


Join a forward-thinking team dedicated to reshaping education. This is your chance to bring positive social impact to a global audience. At Nexford, you'll thrive in an innovative and flexible work environment. We offer a competitive salary, performance-based bonuses, stock options, professional development opportunities, and more.


Interested in finding out more about us? Visit www.nexford.edu for more information and join our mission!


Ready to Transform Education? Apply Now!

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To keep things agile and aligned with our global team's fast-paced environment, we ask that all CVs/resumes be submitted in English. This ensures seamless communication and collaboration in our global team.