Client Success Coordinator
About Telostaff:
We help companies and people be the best version of themselves.
Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today!
Job Summary:
As a Client Success Coordinator, you will be responsible for providing crucial support to the Client Success Department, ensuring exceptional client care and the success of each placement. This role is central to maintaining strong client relationships by overseeing administrative and logistical tasks that enhance client satisfaction. The ideal candidate is detail-oriented, organized, and an effective communicator, with a passion for client care and collaboration across teams. This is an excellent opportunity to join a people-first team and develop a career within a supportive, growth-oriented environment.
Duties and Responsibilities:

• Draft, manage, and track client contracts, ensuring timely updates in client files.
• Conduct contract reporting twice weekly and provide updates to team members.
• Update client details in systems like Hub Spot, Notion, and the placement database.
• Maintain the Client Success Dashboard for team visibility and client success metrics.
• Schedule and prepare for kickoff and launch meetings, including setting up meeting notes and coordinating with clients and team members.
• Review kickoff and launch meeting notes via Fireflies, draft follow-up notes, and send them to clients and internal stakeholders.
• Make pre-launch calls to ensure team members are prepared for client meetings.
• Monitor and document client check-ins, sending weekly check-in updates to clients.
• Update and manage tasks, tickets, and follow-ups in Hub Spot to ensure timely client responses and support.
• Send general correspondences such as weather alerts, daylight savings notices, and holiday schedules to clients.
• Schedule and prepare notes for weekly 1-on-1 meetings with your manager.
• Take on additional projects or tasks to enhance client relationships, such as coordinating client gifts or creating unique experiences to show appreciation.

Required Knowledge, Skills, and Abilities:

• 3+ years of experience in a client-facing, administrative, or project coordination role.
• Proficiency in client relationship management tools (e.g., Hub Spot, Notion).
• Excellent organizational skills, with strong attention to detail and accuracy.
• Strong written and verbal communication skills to manage client relationships and coordinate with internal teams.
• Ability to work US-based hours and participate in remote, asynchronous team workflows.
• Proactive problem-solver with a passion for client care and teamwork.

Preferred Qualifications:

• Familiarity with administrative software, such as Adobe Acrobat Pro, and experience with contract drafting.
• Experience in a support role within a people-focused or client success environment.
• An interest in growing within a client success or account management role.

Telostaff Core Values:

• Focus On People: We consistently demonstrating care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
• Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development
• Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
• Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.

Benefits:

• Work remotely
• Internet Stipend
• Company IT equipment (laptop, monitor, etc.)
• 12 PTO Days + 12 Holidays annually
• 13th month pay
• Scheduled salary adjustment after six months, 1 year, and each year after

Job Type: Full-time
Pay: Php32,500.00 - Php45,000.00 per month
Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Client-facing: 3 years (Required)
• Hub Spot: 1 year (Required)

Language:

• English (Required)

Work Location: Remote