Overview: Responsibilities:

• Install, reconfigure, upgrade, and replace or remove hardware and software components comprising the NSWC PCD Network community.
• Support client configuration changes to the network due to the addition, relocation, or removal of personnel, and the upgrade or replacement of software.
• Provide desktop support for network related Microsoft Windows and Red Hat Linux computer software on compatible hardware.
• Troubleshoot, install computers, and connect software or hardware to the network accordance with industry standards and SOPs designed and approved by NSWC PCD Government personnel.
• Shall receive work assignments and report in-progress and completed work via NSWC PCDs work order process.
• Provide RDT&E helpdesk support to the RDT&E network.
• Aid in the operation of the RDT&E drops, document, degausses and destroy hard drives per process, create/submit and update SOPs, assist with Comprehensive Information Technology Inventory (CITI) and other NSWC PCD Inventory Systems, update and monitor the RDT&E Network hardware inventory, assign work orders, run monthly RDT&E account maintenance and notifications, and provide account management.

Qualifications:

• Three (3) years of related experience
• Proficient with Microsoft Windows and Server, Linux, Mac, Apple i OS, Microsoft Office, Microsoft Teams, Microsoft Share Point, Alloy Navigator, and Service Now

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