Who we are
ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. The company is an online remittance service provider for customers out of the UK, Canada, Australia, and the European Union, including Switzerland. The company is a parent company in a group of companies with a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.
ACE Money Transfer is looking to hire Senior Executive - Escalation Management Unit.
Position Summary:
The Escalation Management Officer shall assist the unit’s Team Leader in discharging the unit’s responsibilities. This includes investigation of complex transactions, performing enhance due diligence while interacting with customers and providing guidance and resolutions to compliance and customer services teams.
Job Responsibilities:

• Handling queries escalated to the team through tickets. Provide guidance to the customer facing staff on the escalated matters.
• Processing transactions for pay-out if they comply with rules, otherwise holding them until they qualify.
• Maintaining sufficient and satisfactory knowledge of relevant policy and procedures and standard operating procedures.
• Assessing sanction and PEP screening alerts escalated to the second stage.
• Undertaking additional EDD measures, including confirming the source of funds and obtaining proof of funds from customers breaching the thresholds.
• Investigating the complex or unusual transactions or customer behaviour and performing Enhance due diligence accordingly.
• Provide guidance to compliance and other staff on standard operating procedures and applicable policies.
• Providing resolution for complex escalated scenarios and help compliance staff to perform their jobs.
• Reporting any suspicion detected while handling queries or transactions to the MLRO.
• Undertaking specific compliance projects as assigned by the team leader or Deputy Manager.
• Ensuring the completion of periodical AML/CTF training and other relevant training assigned.
• Perform miscellaneous job-related duties and special projects, as assigned

Requirements:

• Bachelor’s degree in Finance, Business, Law, or a related field.
• Minimum 3 Years of experience in AML and Compliance
• Strong attention to detail to ensure accuracy and thoroughness in all tasks.
• Excellent problem-solving abilities to identify issues and develop effective solutions.
• Excellent communication skills and proven ability to work in a team
• Basic knowledge of AML/CTF regulations and compliance requirements.
• Strong analytical and problem-solving skills.
• Proficiency in using compliance monitoring systems and tools.

https://acemoneytransfer.com/company-profile
To apply, please click on the below-mentioned link:
https://acemoneytransfer.applytojob.com/apply/A33Yu79Gtc/Senior-Executive-Escalation-Management-Unit?source=INDEF
Job Type: Full-time
Pay: Rs85,000.00 - Rs100,000.00 per month