Netherlands Job Openings
International Baccalaureate
Senior School Delivery Associate
The Hague
FULL TIME
November 28, 2024
School Delivery liaises with schools throughout their transition to Authorization and Evaluation, supporting logistical processes related to the application for candidacy and authorization. The types of visits include consultation, school verification visits, single and multiple school evaluation visits, un-announced exam visits. Other operational tasks include system school account management, efficient administrative system functionality and data management. This role works closely with the Authorization, IB World Schools, IBEN, Global Operations and Finance teams.
Location: IB (International Baccalaureate®) Global Centre, The Hague - The Netherlands (required)
Salary range 45.777 EUR - 57.221 EUR annually (The Netherlands)
Job Type: Full-Time, Permanent position
About the IB
If you're looking to work for a global organization with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it's an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world.
About the job
The Senior School Delivery Associate is responsible for delivering high quality services across all programs, focusing in operations and logistics; ensure that high standard milestone events are met, through collaborative planning and dynamic communication with internal and external stakeholders. Develop and contribute to improvement of processes and systems to achieve operational efficiency, participating in projects across the IB organization.
The Senior School Delivery Associate would be a part of the Core Services. The delivery of Core Services to internal and external customers. For example, the granting of funds and scholarships, operational services for school account changes, and supporting the training, communications, selection allocation, and event visit logistics that ensure the integrity of the examination sessions.
Roles and responsibilities
Technical and Soft Skills
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.
Location: IB (International Baccalaureate®) Global Centre, The Hague - The Netherlands (required)
Salary range 45.777 EUR - 57.221 EUR annually (The Netherlands)
Job Type: Full-Time, Permanent position
About the IB
If you're looking to work for a global organization with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it's an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world.
About the job
The Senior School Delivery Associate is responsible for delivering high quality services across all programs, focusing in operations and logistics; ensure that high standard milestone events are met, through collaborative planning and dynamic communication with internal and external stakeholders. Develop and contribute to improvement of processes and systems to achieve operational efficiency, participating in projects across the IB organization.
The Senior School Delivery Associate would be a part of the Core Services. The delivery of Core Services to internal and external customers. For example, the granting of funds and scholarships, operational services for school account changes, and supporting the training, communications, selection allocation, and event visit logistics that ensure the integrity of the examination sessions.
Roles and responsibilities
CUSTOMER LIAISON
- Communication with schools and educators, being the first point of contact for logistics related to the event.
- Facilitate and oversee the relationships with other teams including Authorization, IB World Schools, Development, IB Educators Network (IBEN), Professional Development (PD), Global Operations and Finance.
OPERATIONS
POLICY AND PROCESSES
PROJECTS
- Ownership of events data entry and accuracy in Salesforce
- Monitoring events during the school life cycle to ensure compliance with deadlines
- Provide access to schools and educators to IB Concierge and be first point of escalation for any issues
POLICY AND PROCESSES
- Ensure schools and educators are aware of IB policies and guidelines
- Monitor travel bookings (hotels, flights and transportation) and act as decision maker to reject or approve out of policy requests, ensuring there is not additional budget expenditure.
- Monitoring itinerary to ensure correct budget allocation of the expenses
PROJECTS
- Accountable of preparing and monitoring the events related to the examination inspection session twice a year, coordinating with different stakeholders to ensure delivery of the sessions on a timely manner.
- Participate in IB projects, contributing as School Delivery representative, from a process and systems perspective.
- Lead enhancements in processes and systems to improve efficiency in the logistics events for IB programs.
TEAM SUPPORT
- Support new team members on the onboarding process and provide trainings in evaluation or authorization processes and systems accordingly.
- Support School Delivery associates on a daily basis, providing advice as needed based on their level of experience .
About you
Knowledge and experience
Knowledge and experience
- Bachelor's Degree or equivalent work experience
- Proven verbal and written communication skills
- Previous work in an operational position is an asset
- Customer-oriented mindset with keen interest in Education industry
- Working experience in a multicultural organization is advantageous
- Fluency in a second IB language (Spanish/French) is required
-
Good knowledge of the authorization and evaluation processes in all four IB programmes is an asset
Technical and Soft Skills
- Excellent IT skills in Microsoft office, a CRM system is a plus
- Meticulous with ability to prioritize workload
- Ability to communicate globally with colleagues and stakeholders at all levels throughout the organization and externally
- Able to multitask
- Ability to improve processes and thinking out of the box
- Flexible
- Experience working in multilingual and multicultural environments
In addition to your salary, we offer an attractive range of benefits including
Applications are being received until 12 December 11:59pm.
- 25 days annual leave with the option to buy up to 5 days additional
- Flex benefit allowance of 1.5% of salary
- Bicycle scheme
- IB Pension
- Life insurance 2x annual salary net
- Travel and work from home allowance
- Health insurance allowance
- Disability insurance
- Excellent continuous professional development
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.
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