In line with Division objectives and under instructions/controls of a technical lead or manager, to assist the technical support/administration of systems/databases/applications for internal or external customers ensuring integration with other projects.

• Operational Planning and Coordination:
  • Develop and handle release schedules in collaboration with development, QA, and IT operations teams.
  • Coordinate release activities across multiple teams to ensure that operational requirements are met.
  • Prepare and review release packages, ensuring all components are ready for deployment.

• Deployment Management:
  • Handle the deployment of software releases to production and pre-production environments.
  • Coordinate the execution of deployment plans, including rollback procedures in case of failures.
  • Ensure all deployment activities are detailed and adhere to operational standards.

• Environment Management:
  • Ensure that all production and pre-production environments are accurately configured and ready for releases.
  • Manage environment availability and access in coordination with IT operations.

• Risk Management and Compliance:
  • Identify operational risks associated with releases and work with teams to mitigate these risks.
  • Ensure that all release activities align with internal policies, external regulations, and security standards.

• Continuous Improvement:
  • Assess and improve operational release processes, incorporating automation and standard methodologies to improve efficiency and mitigate risk.

• Documentation and Reporting:
  • Maintain detailed documentation of release planning, release changes, release deviations, release progress, and closure.
  • Provide regular status updates and post-release reports to collaborators.

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
  • 2-4 years of experience in release management, IT operations, or related roles within a software development environment.
  • Experience handling software releases in large-scale production environments.

• Technical Skills:
  • Strong knowledge of IT operations , ITIL or system administration, or network management.
  • Proficiency with release management and deployment tools like Jira, Confluence, and Service Now.

• Soft Skills:
  • Excellent communication and coordination skills.
  • Strong analytical and problem-solving abilities.
  • Skill in effectively prioritizing tasks in a fast-paced environment.
  • Diligent in achieving operational excellence.