Netherlands Job Openings
FST
IT Support Specialist: Amsterdam, Netherlands
Amsterdam
FULL TIME
November 27, 2024
Key Responsibilities:
- Provide first and second-level support for hardware, software, and network issues.
- Diagnose and troubleshoot technical issues, including network connectivity, desktop/laptop performance, printers, and peripherals.
- Respond to IT support requests via phone, email, or ticketing system, ensuring timely and effective resolution.
- Install, configure, and maintain computer systems, including both software and hardware.
- Manage user accounts, permissions, and access rights in various systems.
- Assist with setting up new user workstations and equipment as needed.
- Collaborate with other IT team members to address complex issues and escalate when necessary.
- Ensure that IT infrastructure and systems adhere to company security policies and best practices.
- Perform regular system updates, backups, and maintenance to ensure data integrity and security.
- Document technical issues and solutions for future reference.
- Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
- Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite.
- Familiarity with basic networking concepts (e.g., TCP/IP, DNS, VPN).
- Experience with troubleshooting hardware (PCs, printers, routers) and software issues.
- Knowledge of Active Directory, user account management, and remote desktop tools.
- Ability to diagnose and resolve basic technical issues in a timely manner.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in English; French language skills are a plus but not mandatory.
- Certifications such as Comp TIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience with ticketing systems (e.g., Jira, Service Now).
- Familiarity with ITIL processes and best practices.
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Exposure to cutting-edge technologies and challenging projects.
Pay: €3.000,00 - €4.000,00 per month
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