Netherlands Job Openings

Vanderlande Industries

Graduation: Optimizing SLA (Service Level Agreements) Performance for Benelux Parcel System

Veghel

FULL TIME

November 26, 2024

Job Title

Graduation: Optimizing SLA (Service Level Agreements) Performance for Benelux Parcel System

Job Description

Assignment type: Graduation

Start date: February 2025

Assignment Duration: 6 months

Location: Veghel

Educational Level: Bachelor

Desired Study: Business Administration and relevant studies

Language: Dutch/English

Assignment

We aim to improve our SLA (Service Level Agreements) monitoring and reporting processes to ensure better service for our parcel customers. Current monitoring methods may not fully highlight performance gaps or opportunities for improvement. Inefficient SLA management can lead to reduced service quality and customer satisfaction.

Your mission would be to analyze our SLA performance, identify where we excel and where we can improve, and develop actionable strategies for improvement. This includes evaluating contract agreements, monitoring processes, communication flows, and exploring how to make data-driven decisions to steer better outcomes. If you enjoy problem-solving, data analysis, and creating practical solutions, this assignment is your opportunity to make a difference for our parcel customers in the Benelux.

Department

Service Parcel, part of the APS (Airport and Parcel Solutions) department, focuses on servicing our clients’ parcel systems in the Benelux. In addition to traditional life cycle services like maintenance, spare parts, and retrofits, we are evolving as a data-driven business partner, delivering intelligent and future-proof solutions.

As an intern, you’ll collaborate with the Service Parcel team and other departments such as the service desk, planning, engineering, and sourcing. You’ll engage in individual research and team-based problem-solving in a dynamic and supportive environment, always keeping our customers and their processes at the forefront.

Your responsibilities

Analyze current service level agreements, monitor these and reporting processes, identifying strengths, weaknesses, and areas for improvement
Review SLA performance data and highlight trends, gaps, and opportunities for optimization
Compile a research report detailing findings, analysis, and actionable recommendations for improving SLA performance and communication
Work with the Service Parcel team and other departments to gather data and insights
Propose improvements to existing processes (or for new processes) based on research, aiming to enhance efficiency and customer satisfaction

Your profile

Analytical skills
Problem-solving
Communication skills
Attention to detail
Interest in process optimization
Project management tools
Data visualization tools
Mandatory enrolment in a Dutch Education System and resident of The Netherlands*

Contact

Do you recognize yourself in this challenging profile? And are you looking for an internship/graduation assignment in our organization?
Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: internship@vanderlande.com

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