Work mode: Remote in Country

Onsite Location(s):Utrecht, NL

• Commercial Support: Under general direction, serve as primary resource for clinical support consisting of tackling a wide range of issues relating to troubleshooting, programming, and patient follow-up for company products.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Perform clinical and library research and participate in case reviews and clinical observation by working with physicians and hospital lab staff.
• Attend unit implants in the operation rooms of hospital accounts and perform patient follow-up to assure customer and patient success with the implanted products.
• Meet with existing and potential clients to identify their clinical needs, goals and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Develop business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Clinical Trial Support: Managing and providing technical support for clinical trial activity within the Benelux by supporting the site authorization process and study procedures as defined in the clinical investigational plan.
• Providing initial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.
• On-call duties may be required 24 hours a day, 7 days per week.

• Medical education (bachelor) background, preferably with hospital working experience, with at least a couple of years' experience in medical devices industry.
• Strong clinical advising/ educating skills and ability to build credibility with surgeons and OR staff.
• Demonstrated verbal, written, interpersonal, presentation and communication skills.
• Ability to understand and communicate complex technical and clinical details.
• Strong motivation and ability to adapt to working environment.
• Fluent in Dutch and English, both oral and written.