About You
As a senior network engineer you will work across both our project team and service desk. Project engagements will include design, implementation and documentation, including release management to our service desk. You will all be a senior escalation contact on our service desk or any network related incidents or service requests. You will be an experienced network engineer with a positive customer service attitude who is seeking to join a dynamic and growing organisation. Ideal candidates should be proactive and people-focused, with a desire to get involved and make a positive contribution to our business and culture.
Desired Skills / Certifications:

• Experience with cloud networking solutions (including Azure & AWS).
• Experience with firewalls (including Fortinet & Palo Alto).
• Experience with switching (specifically Aruba)
• Knowledge of scripting and automation tools (eg Python, Ansible).
• Familiarity with network monitoring and management tools.
• You should have at least 5 years+ experience working at Tier 2-3 / Level 2-3capacity managing incidents and service requests through a ticketing system and/or experience with onsite technical support in a similar role.

Key Responsibilities:
Network Design and Implementation:

• Design, configure, and deploy network solutions using Aruba, Fortinet, and Palo Alto technologies.
• Develop and maintain network architecture diagrams and documentation.
• Ensure network scalability and performance to meet business needs.

Network Security:

• Implement and manage network security measures, including firewalls, VPNs, and intrusion detection/prevention systems.
• Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements.
• Stay updated with the latest security threats and mitigation strategies.

Network Maintenance and Troubleshooting:

• Monitor network performance and troubleshoot issues to ensure minimal downtime.
• Perform regular maintenance tasks, including firmware updates and patch management.
• Provide advanced technical support for network-related incidents and service requests.

Collaboration and Leadership:

• Work closely with other IT teams to integrate network solutions with other systems and applications.
• Mentor and provide guidance to junior network engineers and IT staff.
• Capacity to be on-call and respond to network emergencies as needed.

Key Relationships:

• This role will work closely with the Head of Operations to ensure the customer centric strategy and service delivery model of Novo3 is adhered to.
• This role will work closely with the Senior Technical Services Manager to ensure escalation management is efficient and delivering the service outcomes for our customers. The Senior Technical Services Manager will manage and technically develop this role to ensure a successful pathway.
• You will engage with the Senior Project Manager to ensure projects are completed in alignment with agreed project plans and expected outcomes.
• This role will work closely with the broader technical team to ensure the best service outcomes for our customers. This role will mentor and technically develop the Service Desk team, to ensure efficiencies across the escalation process.

Job Type: Permanent
Pay: RM8,000.00 - RM11,000.00 per month
Application Question(s):

• Do you have any experience in Aruba, Fortinet and Palo Alto network solutions?
• Do you have any experience in cloud networking solutions such as Azure & AWS?