Selected candidate will be responsible for implementing and maintaining innovative, cost effective, customer-centric digital technology solutions for service & support.
Responsibilities:

• Responsible for implementing and maintaining innovative, cost effective, customer-centric digital technology solutions for service & support.
• Contribute innovation and digital transformation in the services and support business function in operating companies (Op Co’s) and in the regional Support Centres using data and analytics to support recommendations.
• Define project requirements by identifying project milestones, phases and elements; forming a project team; and establishing project goals/targets that are aligned to the business strategy.
• Lead project discussion and evaluation on feasibility and return of investment (ROI).
• Engage and inspire the organization to improve productivity.
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Actively participate and drive the implementation of approved system & process changes.
• Monitor project progress by tracking schedules, costs, resolving problems, publishing progress reports, and recommending remedial actions.

Requirements:

• 3-5 years’ experience in managing and deploying Information Technology (IT) projects.
• Bachelor of Arts/Science or Diploma in computer science, information systems, business/economics, Frontline Management, or equivalent.
• Highly developed problem-solving skills with a data-driven mindset.
• Detail-oriented, analytical and inquisitive.
• Exceptionally effective negotiation and influencing capability: diplomacy skills & innovative spirit.
• Credibility with business leaders and the ability to gain buy-in at all levels.

Job Type: Permanent
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary

Application Question(s):

• Able to start immediately? If no, please share your notice period. (Ex: 1 month notice)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Process improvement: 2 years (Preferred)
• Project management: 3 years (Preferred)