We are seeking a talented Business Sales and Operations Manager to join our innovative team and take charge of both the strategic sales initiatives and efficient operations of our company.
Responsibilities
● Lead, mentor, and motivate the sales, operations and customer support team to achieve individual and collective goals
● Provide leadership and support to create a positive and collaborative work environment
● Oversee day-to-day operations, including transaction processing, customer support, compliance, and risk management
● Foster strong and close relationships with clients, identify new business opportunities, and negotiate contracts
● Develop and execute a comprehensive sales strategy to meet and exceed revenue targets and customer base
● Define and execute operational strategies through effective policies, procedures and control to support the company’s growth objectives and enhance efficiency
● Implement and monitor key performance indicators (KPIs) to measure and improve operational performance
● Identify current and future operational bottlenecks and implement solutions to streamline processes and improve productivity
● Collaborate with cross-functional teams to ensure alignment of operational activities with business goals
● Manage relationships with vendors and third-party service providers to ensure quality and cost- effective services
● Stay informed about industry trends, market conditions, and competitors to identify opportunities and threats
● Use data-driven insights to make informed decisions and adjust strategies accordingly
Qualifications
● Minimum 5 years of working experience in a similar role, preferably in the Internet/Software industry or Fintech
● Well versed with digital tools such as CRM, helpdesk, knowledge base and sales automation platforms
● Solid foundational knowledge in financial skills and business acumen to grasp profitability when identifying opportunities.
● Excellent communication and negotiation skills with high proficiency in English (written & spoken)
● Strong analytical and problem-solving skills with proficiency in data-driven decision-making
● Self-motivated individual with passion for operational excellence and business growth
● Good time management skills & sensitive to the timelines
● Proficiency in Bahasa Malaysia is an added advantage
● Open to Malaysians only
Job Type: Full-time
Pay: RM6,000.00 - RM9,000.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday