Description

Responsibilities

• Greeting guests as they arrive and ensuring that they are seated in a timely manner.
• Taking reservations and managing the waitlist.
• Providing menus and answering any questions that guests may have about the menu.
• Escorting guests to their table and presenting them with menus.
• Making recommendations on food and drink options.
• Ensuring that tables are properly set up and that the dining area is clean and tidy.
• Handling guest complaints and resolving any issues that may arise.
• Coordinating with other staff members, including servers and kitchen staff, to ensure that guests receive prompt and courteous service.
• Assisting with other tasks as needed, including answering phones and taking orders.

Requirements

• Minimum of 1 year experience in a similar role within the hospitality industry.
• Strong communication and interpersonal skills to interact effectively with guests and team members.
• Ability to multitask and handle stressful situations with a calm demeanour.
• Knowledge of food safety practices and health regulations.
• Strong conflict resolution and problem-solving skills.
• Detail-oriented with excellent time management skills.
• Ability to work in a fast-paced environment and remain professional under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays