Bulgari

High-End Client Engagement & Experience internship

Roma

November 25, 2024

Posizione

Within the Global High Jewelry & High-End Watches (High-End) team, based in Rome, we are searching for a High-End Client Engagement & Experience intern.
Reporting to the High-End Client Development Director, this role has the aim to support the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients), ensuring excellence in planning unique Client Journeys and relationship-building activities.

Responsabilità del lavoro

Key Accountabilities:
  • Assist in analyzing client data to support tailored engagement strategies.
  • Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data).
  • Contribute to the planning and coordination of exclusive high-end client experiences.
  • Refine and improve the Toolkit and update semester calendar to ensure client activations at key moments and locations.
  • Collaborate on the development of gifting programs for high-value clients.
  • Help identify and leverage client development opportunities to delight clients.
  • Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations.
  • Assist in tracking budgets and managing suppliers for client-related activities.
  • Monitor competitors’ activities related to client experiences and provide insights to enhance strategies.

Profilo

Qualifications / Professional Capabilities:
  • University degree in Business Management or a related field; study experience abroad will be considered a plus.
  • Good relational and communication skills.
  • Strong attention to detail, accuracy, and analytical skills.
  • Fluency in Italian and English; other languages are an advantage.
Personal Competencies:
  • Client-focused mindset with a collaborative and solution-oriented attitude.
  • Cultural sensitivity.
  • Business awareness.
  • Planning and organization.
  • Adaptability and eagerness to learn.

JOB NUMBER
BULG08752
COUNTRY / REGION
Italy
CITY
ROME
CONTRACT TYPE
Temporary
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