Outbound Dialler Manager - Managed Services (Maternity Leave Cover)

Ireland Job Openings

Fexco

FULL TIME

December 3, 2024

Location

Ireland - Kerry

Contract Type

Fixed Term Full Time

Closing Date

24/12/2024

Fexco Managed & Advisory Services are currently looking for an Outbound Dialler Manager to join their team on a fixed term contract for maternity leave cover. This role is based in Killorglin, Co. Kerry with remote and hybrid working options available.

Who We Are

Fexco is recognised as one of the world’s most established Fintech and outsourcing organizations and is one of Ireland’s leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career.

Fexco Managed & Advisory Services is one of Ireland’s leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients. We have been delivering operational expertise and advisory services for over 30 years covering CX transformation, process optimisation, customer journey mapping and data and MI services. We currently employ c500 people operating across multiple workforces out of our headquarters in Killorglin and offer flexibility in terms of onsite, hybrid and remote working options to our staff.

Job Purpose

The Outbound Dialler Manager is responsible for overseeing and managing all outbound lead generation and dialler operations for the contract. This includes developing and implementing effective dialling approaches, collaborating with the Team Leader and Sales Coach to optimise agent performance and tracking key performance indicators (KPIs). The ideal candidate will have a proven track record of success in a similar role, be confident in managing data and have a deep understanding of outbound sales methodologies.

Essential Duties and Responsibilities:

Develop and implement effective outbound call approaches to optimise performance and achieve sales conversion targets and objectives.
Collaborate with the operational management team to support in the coaching and development of agents to achieve optimal individual and team performance.
Monitor and analyze call data to identify trends, opportunities, and areas for improvement.
Develop and maintain a pipeline of qualified leads to keep the sales team engaged and productive.
Track and report on key performance indicators (KPIs), including conversion rates, average handle time, and agent adherence.
Work closely with internal stakeholders and the client to ensure alignment on lead generation strategies and goals.
Manage and maintain the company's dialler system, ensuring optimal performance and data accuracy.
Be aware of, and ensure adherence to, any laws and regulations pertaining to outbound calling.

Qualifications and Skills:

Proven experience of managing outbound lead generation and dialler operations.
Proven track record of success in achieving sales targets and objectives.
Strong data and communication skills.
Expertise in utilizing CRM systems and dialler software.
Ability to work independently and as part of a team.
Excellent attention to detail and analytical skills.
Ability to learn and adapt to new technologies.

Knowledge and Expertise:

Outbound sales methodologies and techniques.
Dialling strategies and best practices.
Lead generation and qualification techniques.
CRM software and dialler systems.
Telephone Consumer Protection Act (TCPA).
Data analysis and reporting.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

BidvestNoonan

Cleaning Operative - Day, Full Time Position ROI

Athlone

FULL TIME

December 4, 2024

View Job Description

Nightingale Home Care Services

Health Care Assistant

FULL TIME

December 4, 2024

View Job Description

Business Development Manager - Remote/In-Office

FULL TIME

December 1, 2024

View Job Description

Assistant Professor in Philosophy

Dublin

December 4, 2024

View Job Description

Fired Up Woodfire Pizza

Restaurant Manager - Fired Up Pizza, Rathfarnham

Dublin

FULL TIME

December 4, 2024

View Job Description

Northside Home Care Services

Health Care Assistant

Coolock

FULL TIME & PART TIME

December 4, 2024

View Job Description