JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Accountabilities
Act as the single point of contact for the quality assurance of JLL deliverables in facilities management services to the client
Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.
Liaise with the respective Site leader to perform and review the operation.
Manage the delivery of the facilities management services to the client’s facilities under JLL’s management.
Liaise regularly with the client on facilities management issues, together with account team.
Implement JLL initiatives and platform such as Mandatory JLL Client Assurance Program, training programmes and other initiatives as appropriate.
Drive and implement JLL Program, with continuous improvement and initiative.
Drive client specific initiatives such as agreed savings, energy management, benchmarking, sustainability, etc.
Manage the team to ensure the maintenance and upkeep of the facilities.
Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
Establish consistency in the monthly, quarter or regular reporting in the country.
Ensure, Manage, Review, and Report against agreed SLA and KPIs.
Be responsible for the management of the site team e.g. recruitment, performance assessment etc.
Relationship management and liaison with Client business managers

Key Performance Measurement
Account Program execution and deliverable
Client Satisfaction Survey
Performance monitoring and review, KPIs/Country & Master Agreement Reporting requirements
Implementation of best practices/regional programs
Agreed cost savings/glide path fulfilment
Budgets/forecast accuracy

Brief Qualification
Strategic thinking
Agile and swift
Initiator and Performance driven
Talk-active
Expert in Presentation and Reporting
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.