Job Advert Details

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If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join this team in the role of Manager Credit Card Client Lifecycle Management


Responsibilities:

• Develop and execute strategies to activate new customer together with Acquisition team.
• Design and implement initiatives to increase credit card usage and engagement, such as loyalty programs, reward points, balance build installment, and cashback offers.
• Analyze transaction data to identify customer behavior and promote usage in underutilized categories.
• Communicate regularly with clients about new features, offers, and benefits to encourage sustained activity.
• Develop retention strategies to minimize customer churn, such as offering fee waivers or customized benefit to high-value customers.
• Strategize to grow the client portfolio through cross-selling with profitable product i.e. involve in Balance Build revenue optimization i.e. pricing margin management.
• Works closely with Data Analytics, and Risk to ensure waterfall leads, and policy are implemented well.
• Align with Operation, and Sales team to ensure no glitch in the customer journey process, to deliver the sales volume and met the target

Qualifications

To be successful in this role, you should meet the following requirements:

• Indonesia Citizen only
• Experience in Financial Services: 5-8 years of experience in credit card management, customer lifecycle management or banking.
• Deep understanding of credit card products, features, and financial metrics, credit loss rate and, knowledge of credit card processing platforms and process
• Proven track record of managing customer portfolio and improving retention and engagement metrics.
• Experience in designing and executing targeted marketing campaigns and implement long-term lifecycle management strategies.
• Familiarity with tools for analyzing customer behavior and KPIs to derive actionable insight.
• Strong analytical and decision-making abilities to resolve customer issues and optimize portfolio performance.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.