We are seeking a proactive and dedicated Front Office Manager to be assign at Amnaya Resort Kuta. As the Front Office Manager, you will play a pivotal role in overseeing the day-to-day operations of the Front Desk, ensuring seamless guest experiences, managing complaints effectively, and upholding our commitment to service excellence.
Key Responsibilities:

• Lead and supervise the Front Office team to ensure smooth operations and exceptional guest service.
• Manage guest check-ins/check-outs, reservations, and inquiries promptly and efficiently.
• Handle guest complaints with tact and empathy, ensuring swift resolution to maintain guest satisfaction.
• Train, mentor, and motivate staff to maintain high service standards and professionalism.
• Collaborate with other departments to ensure a coordinated and superior guest experience.
• Monitor and manage room inventory, rates, and occupancy levels.

Requirements:

• Proven experience in a supervisory role/up level within a hotel Front Office environment for at least 8 years.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and reservation systems.
• Commitment to delivering exceptional guest service and resolving issues effectively.
• Bachelor's degree in Hospitality Management or related field preferred.

Job Type: Full-time
Education:

• S1 (Preferred)

Application Deadline: 12/31/2024