Responsibilities:

• Greet Members and Guests:
• Provide a friendly welcome and farewell to all members and guests.
• Manage check-in process and ensure only authorized members and guests use the facility.
• Customer Service:
• Address and resolve member complaints and inquiries; escalate complex issues to management.
• Inform members about classes, programs, and facilities.
• Administrative Tasks:
• Answer phone calls, take messages, and provide general information to callers.
• Manage reservations, sign-ups, and cancellations for classes and personal training sessions.
• Maintain front desk area cleanliness and organization.
• Handle cash transactions and manage the POS system.
• Ensure all forms, applications, and waivers are completed correctly by new members.
• Sales Support:
• Promote gym memberships and special promotions.
• Assist in member retention by participating in member engagement and follow-up strategies.
• Safety and Security:
• Monitor entryways and exits for security issues.
• Enforce gym rules and regulations.
• Reporting:
• Maintain records of member attendance, sign-ups, and payment transactions.
• Prepare and submit daily reports on membership sales, customer issues, and other pertinent activities.
• Report if any issue and problem to supervisors

Requirements:

• Female
• High school diploma or equivalent required.
• Experience in customer service or front desk roles, preferably in a fitness club or similar environment is a plus
• Excellent communication and interpersonal skills.
• Good English
• Proficiency in using computer systems, software, and office machinery.
• Ability to handle and resolve conflicts in a professional manner.
• Basic knowledge of sales principles and customer service practices.
• Well-organized, detail-oriented, and able to multitask.
• Familiarity with gym software is a plus.
• Physical Requirements:
• Ability to stand or sit for extended periods.
• Capable of lifting and moving light to moderate weight.

Job Type: Full-time
Experience:

• Customer relationship in hotel/sport industry: 2 years (Required)

Language:

• English (Required)