Responsibilities:

• Receiving complaints from all channels available in Tunaiku
• Conveying complaints to the relevant department and setting priority levels
• Contacting customers or complainants to provide information about the process and results of resolving customer complaints
• Complaint Management & Escalation officers must verify to ensure the accuracy of customer information
• Documenting the documents submitted by customers as complaints

Requirements:

• Candidates must possess at least Bachelor's Degree in any major.
• Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.
• Willing to work in shifting schedule including weekends and public holidays.
• Able to perform the job as a customer service effectively.
• Possess a customer-oriented service mindset.
• Have good communication skills.
• Able to adapt in dynamic company culture and fast-paced environment.
• Able to bring a positive attitude within colleagues and towards customers.