• Manage the daily operations of the IT SAP ERP and HCM platforms and integration services, ensuring timely and quality service delivery to internal and external customers.
• Manage and support the SAP landscape, including ERP, ECC, S4HANA, SAP Success Factors, and Fiori system environments.
• Implement, install, and provide ongoing support for SAP systems.
• Collaborate with global teams to address critical business issues, resulting in data fixes, software defect corrections, performance improvements, etc.
• Provide technical leadership and oversight for SAP system support, ensuring quality through best practice SAP technologies.
• Work closely with SAP Functional Analysts and business owners to understand requirements and deliver solutions that support the ongoing IT and Business Strategy.
• Oversee and guide contracted technical consultants for larger initiatives.
• Supervise, coach, and develop a global team of IT SAP analysts, providing feedback and performancereviews.
• Monitor and report on service level agreements, key performance indicators, and relative team projects in Global IT Operations meetings.
• Implement and maintain IT SAP policies, procedures, and best practices, ensuring compliance with all Global IT standards.
• Analyze and report on IT SAP performance, trends, and issues, identifying areas for improvement and recommending solutions.
• Coordinate and collaborate with other IT teams and stakeholders to ensure alignment of IT SAP Application Supportobjectives and expectations in a global corporation.
• Provide technical support and guidance to IT SAP Support staff and customers, escalating complex or urgent issues as needed.
• Stay updated on the latest IT trends, technologies, and best practices, and provide training and awareness to IT SAP staff and customers.
• Support Senior Leadership Team members at various events throughout the US as well as with any IT needs.

• Bachelors degree in computer science, Information Technology, or related field.
• Minimum of 10 years of experience in IT SAP Application Support management, preferably in a large and complex Global IT environment.
• Experience with SAP ERP ECC &S4HANA, SAP Success Factors and Fiori - S4Hana experience is mandatory.
• Strong technical skills and functional knowledge of the SAP ERP and HCM platform in areas such as Finance, HR, Payroll, Procurement, Order to Cash, and Manufacturing.
• Excellent communication, interpersonal, and customer service skills, with the ability to communicate effectively with diverse audiences and stakeholders.
• Strong leadership, management, and coaching skills, with the ability to motivate and develop a high-performing ITSAP Application support team.
• Strong analytical, problem-solving, and decision-making skills, with the ability to troubleshoot and resolve complex IT issues.
• Strong organizational, planning, and time management skills, with the ability to prioritize and manage multiple tasks and projects.
• Strong attention to detail, quality, and accuracy, with the ability to adhere to IT standards and policies.
• Flexibility and adaptability, with the ability to work under pressure and handle changing demands and expectations.
• Experience managingan offshore application support team and working with multiple time zones and geographies.

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