At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$57,750 - $129,800
The Distribution Support Services (DSS) Associate role serves as a conduit between Supply Planning and Warehouse Operations by performing administrative activities associated with initiating processes required to shepherd critical Clinical Trial (CT) finished materials through the Indianapolis Hub to domestic Clinical Trial sites and strategic international destinations. This position is responsible for the timely, accurate and professional processing of shipping orders and reception of CTs. Additionally, the DSS Associate will interact with both internal and external business partners of Product Delivery to understand priorities and provide a high level of customer service to meet business needs regarding order management and fulfilment for Clinical Trial finished goods.

Key Responsibilities:

• Daily Transaction Support: Ensure shipping orders are accurately created and confirmed in a timely manner.

• Assist in setting daily priorities for warehouse operations and manage DSS priorities.

• Create and maintain documentation for Clinical Trial shipments for both domestic and international shipments to clinical trial (CT) sites or other Hubs and Depots.

• Execute order management and associated processes for receiving and shipping of CT materials from other warehouses or packaging collaboration partners.

• Provide customer service support to address customer inquiries related to shipments and work to develop solutions for any identified issues.

• Execute processes to support date extensions and restickering activities for CT materials stored in the warehouse.

• Recognize and/or Investigate departmental errors or issues and provide possible solutions to solve a range of problems.

• May manage group email notifications to obtain the necessary cross-functional and collaboration partner information to execute processes.

• Gather and maintain information used to both track shipments and develop pertinent business metrics

• Gain support of ideas by understanding key business drivers to feed the development and implementation of key process improvements to enhance the efficiency and effectiveness of the function.

Additional Responsibilities May Include:

• Provide strategic leadership and oversight for 3rd Party Logistics Providers

• Develop and Maintain effective working relationships with all 3rd Party Logistics Providers.

• Monitor provider performance levels, recommend improvements or service enhancements, and take necessary action to resolve issues.

Basic Qualifications

Educational Requirement:

• 4-year college degree or equivalent experience

Experience Requirement:

• Experience working with customs brokers and freight forwarders
• Knowledge in distribution, Logistics, warehouse, Import/Export, supply chain, and/or Pharma cold chain
• Working knowledge of c GMPs and c GDPs requirements.
• Experience with inventory management – preferably Clincal Trials

Additional Preferences:

• Strong organizing/multi-tasking skills
• Strong attention to detail
• Excellent interpersonal and networking skills
• Demonstrated strong written and verbal communication skills
• Ability to work well in a team environment
• Proficiency with computer systems
• Experience with Warehouse Management Systems
• Positive attitude

License/Certificate Requirements: None

Language Requirements: Must speak fluent English

Additional Information:

• Work outside of core hours may be required to support the portfolio across the globe and to maximize carrier hours.
• Minimal travel may be required, both domestic and international.
• Must complete applicable ITP and maintain 100% at all times.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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