Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer Team and advance your career as a

Lead Retail Support Representative

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
In this role You will:

First point of escalation for BP telephone and/or any written form of enquiries from both new and existing customers and stakeholders.
Understanding of specific processes / systems enabling efficient support,
Interact with customers / stakeholders in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.
Log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.
Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.).
Provide accurate information to both business customers and support teams through the correct use of all information technology systems
Carry out Retail specific financial tasks, pricing and reporting activities on a regular basis
Acts as first point of escalation for the team and relevant businesses in case of operative issues
Coaching and mentoring team members regarding specific issues and processes
Providing training for new joiners and reviewing training plans
Act as deputy in absence of the Team Lead

What You will need to be successful:

Proficiency in English language, knowledge of other European language could be an advantage
Relevant degree /certification or equivalent experience required
Ability to understand the business requirements and strategy
Minimum 2 years previous experience in a business support environment (finance)
Senior stakeholder management skills
Excellent written/oral communication skills and ability to build effective working relationships
Understand complexities of the shipping, Marine and Energy market, have a deep understanding of the Customer Service processes

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elements
Life & health insurance, medical care package
Flexible working schedule: home office up to 2 days / week, based on team agreement
Opportunity to build up long term career path and develop your skills with wide range of learning options
Family friendly workplace e.g.: Extended parental leave, Mother-baby room
Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
Possibility to join our social communities and networks
Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at Pw C's annual employer research. Come and join us!

Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.