Hungary Job Openings

bp

Lead Customer Service Representative - English speaking

Budapest

November 28, 2024

Job summary
Entity:
Finance
Job Family Group:

Business Support Group
Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a

Lead Customer Service Representative - English speaking

In this role You will:
    Take ownership on end-to-end customer service, coordinate all activities for the respected customer area.
    First point of contact in case of advanced telephone and written customer issues.
    Escalate activities that are not actioned by assignees.
    Ensure that data is accurately entered and maintained in all Customer Service and Data Collection systems.
    Complaint handling: including accurate logging, resolving and providing feedback to the customer
    Ensuring processes are embedded and adhered consistently throughout the team.
    Taking part in Business calls and communications as assigned by the Team Leader; acting as a Team Leader back up in case of absence
    Deep understanding and insight into the team’s customer portfolio – generated volume, behaviors, risks.
    Coaching and mentoring team members regarding specific issues and processes.

What You will need to be successful:
    Proficiency in English
    Minimum of 2 years experience in relevant customer service area
    Strong problem-solving skills
    Excellent stakeholder engagement and communication skills
    Strong influencing skills at all levels of the organization
    Have a clear understanding of how the business works and a commercial attitude
    Highly motivated, proactive attitude
    Experience using SAP, Salesforce is an advantage
    Excellent organizational and time management skills
    Strong attention to detail

At bp, we provide the following environment & benefits to you:
    Different bonus opportunities based on performance, wide range of cafeteria elements
    Life & health insurance, medical care package
    Flexible working schedule: home office up to 3 days / week, based on team agreement
    Opportunity to build up long term career path and develop your skills with wide range of learning options
    Family friendly workplace e.g.: Extended parental leave, Mother-baby room
    Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
    Possibility to join our social communities and networks
    Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
    Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at Pw C's annual employer research. Come and join us!

Travel Requirement

No travel is expected with this role
Relocation Assistance:

This role is not eligible for relocation
Remote Type:

This position is a hybrid of office/remote working
Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Legal Disclaimer:


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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