Roles and responsibilities

• Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalate contacts efficiently, where required, to minimize the impact on customers
• Work collaboratively with colleagues within the team, across the wider business and our partners
• Spot opportunities to improve the process for the business

You will be great in this role if you have:

• Graduate/High school education
• At least upper-intermediate English, Hungarian and Czech or Slovak knowledge
• Experience in Customer Service is an advantage
• Strong Computer Skills
• Experience of using MS Office (Excel, Word & Power Point)

What we offer

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance You will receive gross 80.000 HUF/month language bonus along with your salary