Hong Kong Job Openings
ASK IT Limited
Manager, Technical Services DT
Kwun Tong
FULL TIME
December 2, 2024
- Lead a team of System Specialist to provide software solution installation and post-sale support
- Evaluate installation request, check for resource requirement and arrange for the deployment
- Daily monitoring incoming post-sale support request and assign team members to resolve incidents
- Manager problem resolution and to escalate & liaise with regional support team / vendors to get appropriate support and resources in dealing with problems/risks. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Align personal & team members’ development with business objectives and embrace the transformation to move the team/department forward
- Conduct monthly reporting and service review, trend and root cause analysis, identify and lead continuous improvement
- To achieve operation targets and implement rectification when need
- Degree in Computer Science/ Engineering or related disciplines
- 6 – 8 years’ experience in managing technical team and handling external customer problem isolation/resolution; candidate with less experience will be considered the position of Assistant Manager, Technical Services DT
- Solid experience in System virtualization / High availability architecture / IT Infrastructure integration / Database Administration
- Strong operational process management expertise in ITIL and/ or other operation frameworks
- Strong logical thinking and good analytical, problem-solving skill is necessary
- Good command of written and spoken English and Chinese
***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***
All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per month
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