Hong Kong Job Openings
Back to Origins (BTO)
Customer Relations Specialist
Tsim Sha Tsui
FULL TIME
December 3, 2024
- Greet clients warmly and manage check-in and check-out processes.
- Handle inquiries via phone, email, and in-person about services and bookings.
- Manage appointment scheduling, confirmations, and cancellations.
- Maintain an organized reception area and update client records accurately.
- Coordinate with therapists to ensure smooth daily operations.
- Promote wellness packages, memberships, and ongoing promotions.
- Upsell products and services to enhance the client experience.
- Assist with inventory management and restocking materials.
- Support special projects such as wellness events or promotional campaigns.
- Support the sales team with general administrative tasks
- Ensure customer satisfaction by handling any order-related issues efficiently
- Perform other ad-hoc tasks as assigned
- Excellent Communication: Clear and professional in verbal and written interactions.
- Customer Service: Friendly, empathetic, and focused on delivering exceptional client experiences.
- Interpersonal Skills: Builds rapport with clients and team members easily.
- Multitasking: Efficiently handles calls, bookings, and client inquiries simultaneously.
- Attention to Detail: Ensures accurate scheduling, record-keeping, and payments.
- Problem-Solving: Handles client concerns or scheduling issues calmly and effectively.
- Basic Computer Skills: Competent in email, word processing, and database management.
- Payment Handling: Processes payments and maintains accurate financial records.
- Sales and Promotion: Confidently recommends packages, memberships, and add-ons.
- Organization: Keeps the reception area tidy and manages supplies effectively.
- Flexibility: Adapts to ad hoc tasks, such as assisting with wellness events or last-minute client needs.
Pay: $16,000.00 - $20,000.00 per month
Benefits:
- Employee discount
- Employee pension
- Medical Insurance
- Paid sick time
- Paid time off
- Day shift
- Monday to Friday
- Shift system
- Weekend Availability
- Performance bonus
- Customer service: 2 years (Preferred)
- English (Preferred)
- Cantonese (Preferred)
- Mandarin (Preferred)
- Hong Kong (Preferred)
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