Greece Job Openings
Μητροπολιτικό Κολλέγιο
IT Operations & Service Desk Manager
November 19, 2024
Metropolitan College and IEK AKMI, members of Alphabet Education, the largest Educational Group in Greece, are seeking for a highly motivated and experienced IT Operations & Service Desk Manager to join the IT team. Reporting to the Group Chief Technology Officer (CTO), the successful candidate will oversee the IT operations and service desk functions, ensuring the seamless delivery of IT services and support to our students, academic, and corporate personnel. This role is crucial in maintaining a quality support service as well as the efficiency and productivity of our IT support team across all Group’s campuses and buildings. (The role is based in Metropolitan Campus in Marousi, but occasional travelling to other campuses around Greece is required too.)
Requirements
Key Responsibilities:
Qualifications:
What we offer:
All candidacies will be treated with confidentiality and professionalism.
Requirements
Key Responsibilities:
- Leads and manages the IT operations and service desk team members across Greece, providing guidance, mentoring, and support to ensure high performance and professional development.
- Manages, coordinates and measures the service desk operations, ensuring timely, consistent and effective resolution of IT issues and requests from students and personnel.
- Oversees and standardizes the daily support operations and related systems, including service desk and workflow mechanisms to ensure optimal performance.
- Collaborates with senior management to develop and implement IT strategies that align with the institution's goals and objectives.
- Leads and manages IT projects related to the support activities from initiation to completion, ensuring they are delivered on time, within scope, and budget.
- Ensures IT security practices and knowledge are documented, applied and communicated across all IT support activities while being compliant with relevant policies and regulations.
- Manages relationships with internal and external IT support team members and service providers to ensure quality and cost-effective service delivery.
- Develops and implements training programs to enhance the IT proficiency of Group personnel, IT staff and students
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 6 years of experience in IT operations and service desk management, preferably in an educational setting.
- Strong leadership, adaptive mindset and team management skills.
- Focus on IT support team growth and empowerment.
- Excellent problem-solving and decision-making abilities.
- Proven experience in project management.
- Knowledge of ITIL or other IT service management frameworks.
- Strong understanding of user directories, network and server administration, cybersecurity, and IT infrastructure.
- Exceptional communication and interpersonal skills.
- Relevant certifications (e.g., ITIL Foundation/Practitioner, Comp TIA A+/Network+, Microsoft Azure, PMP, HDI Support Center Manager etc.) or postgraduate studies (e.g. MSc in IT Management) are considered a plus.
- A proactive mindset, with a passion for identifying opportunities for innovation and driving positive change within an organization.
What we offer:
- Competitive compensation package according to level of experience
- Medical Care Plan
- A professional career in a highly cooperative business environment with exceptional working facilities.
- Opportunities for professional development and career advancement within a leading higher educational group.
All candidacies will be treated with confidentiality and professionalism.
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